Abril Figueroa
Brooklyn,New York
Summary
Enthusiastic server with over 10 years in the industry, recognized for providing genuine hospitality that fosters repeat business. Passionate about enhancing my skills, and contributing to team success. Committed to continuous growth and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Server
Rosemary's, Casa Nela Group
825 3rd Ave, New York, NY 10022
09.2024 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Nice Matin
201 W 79th St, New York, NY 10024
03.2022 - 12.2024
- Swiftly and successfully resolved conflicts resulting in customer satisfaction.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Cultivated warm relationships with regular customers.
Server
Claudette, Casa Nela Group
24 5th Ave, New York, NY 10011
04.2024 - 09.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
Elemi Cocina Cultura
El Paso, TX
06.2021 - 02.2022
- Demonstrated expertise on a menu built on ancestral culinary traditions. Successfully promoted feature dishes and beverages that aligned with the restaurant's unique cuisine and culture.
- Crafted tailored cocktails for guests by utilizing extensive knowledge of the menu and ingredients, while also preparing fresh juices as part of opening sidework. Showcasing a strong attention to detail and dedication.
Education
Coronado High School
El Paso, TXEl Paso Community College
El Paso, TXSkills
- Attention to detail
- Bilingual
- Conflict Resolution
- Server Training
- Skilled Memory
- Strong Communication Skills
- Wine Service
Timeline
Server
Rosemary's, Casa Nela Group
09.2024 - Current
Server
Claudette, Casa Nela Group
04.2024 - 09.2024
Server
Nice Matin
03.2022 - 12.2024
Server/Bartender
Elemi Cocina Cultura
06.2021 - 02.2022
Coronado High School
El Paso Community College