Experienced professional skilled in handling complex issues, meeting strict deadlines, and adapting to rapidly changing conditions. Passionate about promoting lasting customer satisfaction through quality service and unparalleled support. Proven track record in residential and commercial settings, showcasing a strong work ethic and attention to detail. Recognized for exceptional ability to follow instructions, maintain a clean and organized workspace, and collaborate effectively with team members.
Hi, I’m
Kiana Chatman
Marietta,GA
Summary
Overview
4
years of professional experience
1
Certification
Work History
Waffle House
Server
10.2023 - 02.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CSL Plasma
Lab Processor
09.2021 - 04.2023
Job overview
- Monitored and documented safety standards to verify compliance.
- Recorded and analyzed data to produce reports of results.
- Responsible for the accurate and timely sampling, testing, shipping, and storage of plasma collected from donors.
Americas Best Eyeglasses And Contacts
Receptionist
10.2022 - 02.2023
Job overview
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
CVS Healthcare
Customer Service Representative
02.2022 - 10.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
JCPenney
Sales Manager
05.2021 - 12.2021
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Kirkwood By The River
Caregiver
05.2021 - 09.2021
Job overview
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Children’s Hospital
Housekeeping
11.2020 - 03.2021
Job overview
- Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
- Communicated effectively with housekeeping staff to address guest needs promptly and efficiently.
Teleperformance USA
Customer Service Representative
12.2019 - 07.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Chattahoochee Technical College
University Overview
University of Alabama At Birmingham
No Degree from Nursing
University Overview
Albany State University
No Degree from Nursing
University Overview
Oxford High School, Oxford High
University Overview
Skills
- Active Listening, Communication, Computer Skills/ Software, Customer
- Service, Leadership, Problem- Solving ,Time Management ,Organizational
- Know-how, Attention to detail, record- keeping, knowledge of medical
- Health and Safety Regulations
- Stocking and Replenishing
- Attention to Detail
- Organization and Time Management
- PPE Compliance
- Self-Motivated
- Google Workspace
- Problem-Solving
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Recorded patients' vital signs.
- Awarded CPR Certification in February 2023.
Certification
- 2016 | American Heart Association Healthcare Provider
- 2015-2016 | Health Occupations Students of America ( HOSA)
- 2016 | Community Emergency Response Team (CERT) Certified
- 2018 | Occupational Safety and Health Administration (OSHA) Certified
- 2023 | First Aid/CPR Certified
Timeline
Server
Waffle House
10.2023 - 02.2024
Receptionist
Americas Best Eyeglasses And Contacts
10.2022 - 02.2023
Customer Service Representative
CVS Healthcare
02.2022 - 10.2022
Lab Processor
CSL Plasma
09.2021 - 04.2023
Sales Manager
JCPenney
05.2021 - 12.2021
Caregiver
Kirkwood By The River
05.2021 - 09.2021
Housekeeping
Children’s Hospital
11.2020 - 03.2021
Customer Service Representative
Teleperformance USA
12.2019 - 07.2020
University of Alabama At Birmingham
No Degree from Nursing
Albany State University
No Degree from Nursing
Oxford High School, Oxford High
Chattahoochee Technical College
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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