Summary
Overview
Work History
Education
Skills
Timeline
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Jioni Baker

Jacksonville,FLORIDA

Summary

Greetings! I am Jioni Baker, an inquisitive and hard-working Business Administration student major at Florida State College at Jacksonville with half a decade of restaurant and customer service experience. Dedicated to improving business productivity and customer service outcomes. Experienced hospitality professional skilled in providing excellent service in fast-paced environments, prioritizing teamwork and customer satisfaction. Adaptable and dependable with effective communication and problem-solving skills for seamless operations in any setting.

Overview

4
4
years of professional experience

Work History

Server

Ruby Tuesday Restaurant
06.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed guest experience from greeting to seating to resolving complaints, requiring clear, professional communication and excellent telephone etiquette.
  • Scheduled reservations and handled high call volumes.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Boosted repeat customer rates, remembered regular guests’ preferences and greeted them by name.
  • Authorized to work in the US for any employer

Front of House Team Leader

BurgerFi
06.2021 - 03.2025
  • Order taking, running food and maintaining a clean dining room environment with a welcoming atmosphere.
  • Share and answer questions about the brand, food, Loyalty App and current Limited Time Offerings.
  • Monitoring and cleaning the restrooms, outdoor patio and parking lot.
  • Balancing high volume with high quality.
  • Ensuring the restaurant is up to company standards, including food safety, cleanliness, and customer accessibility.
  • Work as a team player to support all team members in completing their tasks.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Started working as a Front of House Team Member in 2021 worked my way up to Certified Restaurant Trainer in 2022. Went on out of state trips to train new restaurants. Then in 2023 became a Team Leader/ Manager.

Package Handler

FedEx Ground
11.2022 - 12.2022
  • Sort, scan and package items to designated area.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Education

Associate of Science (AS) - Business Administration

Florida State College At Jacksonville
Jacksonville, FL
05.2024

High school diploma - undefined

Paxon School/Advanced Studies
Jacksonville, FL
05.2022

Skills

  • Time Management
  • English
  • Typing
  • Computer Literacy
  • Computer Skills
  • Organizational Skills
  • Restaurant Experience
  • Customer Service & Conflict Resolution
  • Multitasking & Prioritization
  • Software Proficiency (POS systems, digital tracking tools, Microsoft Windows)
  • Empathy & Active Listening
  • Phone & In-Person Communication Etiquette
  • Microsoft Office
  • Positive and professional, Positive guest interactions
  • Problem-solving, Cool under pressure
  • Excellent Verbal and Written communication

Timeline

Server

Ruby Tuesday Restaurant
06.2025 - Current

Package Handler

FedEx Ground
11.2022 - 12.2022

Front of House Team Leader

BurgerFi
06.2021 - 03.2025

High school diploma - undefined

Paxon School/Advanced Studies

Associate of Science (AS) - Business Administration

Florida State College At Jacksonville

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