Abril Fuentes
Baldwin Park,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Mercedes-Benz Service, excelling in customer service and appointment scheduling. Proven ability to resolve issues effectively while maintaining accurate records. Recognized for training new team members and enhancing operational efficiency, demonstrating strong problem-solving skills, and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Cashier/Receptionist
Mercedes-Benz Service
West Covina, CA
06.2023 - 05.2025
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided customer service and resolved customer complaints.
BDC Service Representative
Mercedes-Benz Service
West Covina, CA
03.2023 - 05.2023
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Performed data entry of customer information into computer system.
- Facilitated communication between technicians, sales personnel, and customers.
Cashier
El Pollo Loco
Baldwin Park, CA
01.2021 - 06.2021
- Handled money responsibly by providing accurate change and issuing receipts for purchases.
- Greeted customers and answered questions regarding menu items.
- Followed all safety policies when stocking product or operating machinery.
Education
Associate of Science - Early Childhood Education
Citrus College
Glendora, CA06-2023
Skills
- Customer service
- Attention to detail
- Problem solving
- Record keeping
- Task prioritization
- Data entry
Languages
Spanish
Professional
References
References available upon request.
Timeline
Cashier/Receptionist
Mercedes-Benz Service
06.2023 - 05.2025
BDC Service Representative
Mercedes-Benz Service
03.2023 - 05.2023
Cashier
El Pollo Loco
01.2021 - 06.2021
Associate of Science - Early Childhood Education
Citrus College
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