Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Abril Fuentes

Baldwin Park,CA

Summary

Dynamic and detail-oriented professional with extensive experience at Mercedes-Benz Service, excelling in customer service and appointment scheduling. Proven ability to resolve issues effectively while maintaining accurate records. Recognized for training new team members and enhancing operational efficiency, demonstrating strong problem-solving skills, and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Cashier/Receptionist

Mercedes-Benz Service
West Covina, CA
06.2023 - 05.2025
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided customer service and resolved customer complaints.

BDC Service Representative

Mercedes-Benz Service
West Covina, CA
03.2023 - 05.2023
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Performed data entry of customer information into computer system.
  • Facilitated communication between technicians, sales personnel, and customers.

Cashier

El Pollo Loco
Baldwin Park, CA
01.2021 - 06.2021
  • Handled money responsibly by providing accurate change and issuing receipts for purchases.
  • Greeted customers and answered questions regarding menu items.
  • Followed all safety policies when stocking product or operating machinery.

Education

Associate of Science - Early Childhood Education

Citrus College
Glendora, CA
06-2023

Skills

  • Customer service
  • Attention to detail
  • Problem solving
  • Record keeping
  • Task prioritization
  • Data entry

Languages

Spanish
Professional

References

References available upon request.

Timeline

Cashier/Receptionist

Mercedes-Benz Service
06.2023 - 05.2025

BDC Service Representative

Mercedes-Benz Service
03.2023 - 05.2023

Cashier

El Pollo Loco
01.2021 - 06.2021

Associate of Science - Early Childhood Education

Citrus College
Abril Fuentes
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