Open To Work
Abril Hacker
Bartlesville,OK
Summary
Highly skilled, bilingual, Medical Office Assistant with over 10 years’ experience in cultivating clerical and medical support services along with seamless office operations. Has in-depth understanding of medical standards, operational procedures, and healthcare ethics. Superior organizational talents, fantastic attention to detail, proactive, and compassionate. Excels at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
21
21
years of professional experience
Work History
Technical Support Specialist
DSR
Bartlesville , OK
07.2019 - Current
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Updated and processed programming changes, equipment upgrades and customer and billing information.
- Cultivated client relations and drove retention by effectively authoring and updating technical documentation and manuals.
Customer Service Associate and Sales
Ups Store
Bartlesville , OK
08.2018 - 06.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Patient Account Representative
Jane Phillips Medical Center
Bartlesville , OK
06.2007 - 11.2010
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Obtained scanned records and uploaded into company.
- Maintained quality levels to support team productivity
- Provided information to Doctors and Nurses calling to verify information
Optical Receptionist
Dr. Jamie Archer Bennett
Bartlesville , OK
02.2005 - 05.2007
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending statements or bills.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
High School Diploma -
Bartlesville High School
Bartlesville, OK05.2002
Skills
- Bilingual Spanish and English
- Front Desk Operations, Records Maintenance, Data Management
- Knowledge of HIPAA regulations
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
- High patient service standards
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$18/hr - $22/hrTimeline
Technical Support Specialist
DSR
07.2019 - Current
Customer Service Associate and Sales
Ups Store
08.2018 - 06.2019
Patient Account Representative
Jane Phillips Medical Center
06.2007 - 11.2010
Optical Receptionist
Dr. Jamie Archer Bennett
02.2005 - 05.2007
High School Diploma -
Bartlesville High School