Sybel M. Santiago
McDonough,GA
Summary
Competent Administration Officer with superior organizational, communication, and problem-solving abilities. Caring, hardworking, well-organized, and a quick learner committed to delivering high-quality results. Adaptable and versatile.
Overview
18
18
years of professional experience
Work History
Technical Support Specialist
RQI Partners
09.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Answered customers' questions and providing exceptional customer service.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
- Used Sales Force to manage and process support tickets and requests.
- Answered customers' questions and providing exceptional customer service.
Customer Account Representative
American Honda Finance
05.2022 - 08.2022
- Prepared and shared account details, insurance coverage and funds.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Implemented customized account plans to meet individual client needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Spanish 1 & 2 Teacher
Free Will Baptist Christian School
08.2019 - 08.2021
- Taught Spanish 1 & Bible Truths (9th grade); Spanish 2 (10th grade), Drama (7th grade), Speech (11th grade)
- Facilitated a positive learning environment using enthusiastic and energetic instructional strategies and consistent classroom management.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
- Employed diverse teaching approaches to help students of all abilities understand the material.
- Incorporated exciting and engaging activities to reinforce student participation.
- Integrate thoughtful use of technology to enhance classroom instruction.
- Conducted foreign language exams to determine fluency and comprehension.
Office Manager
St. Croix Montessori School
02.2018 - 07.2019
- Managed all customer service and administrative functions, including updating calendar and preparing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Screened and sorted incoming mail, faxes, and deliveries.
- Answered telephone calls to field inquiries from clients.
- Prepared invoices and processed incoming payments.
- Recorded expenses and maintain accounting records in Quickbooks.
- Managed school enrollment system in Hubli.
Receptionist /Accounts Payable Clerk
Aerometalica, Corp.
09.2013 - 03.2016
- Copied, logged , scanned supporting documentation, and placed all information in client files.
- Entered details such as payments, account information , and call logs into the Toolbox system.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Interacted with vendors, contractors, and professional services personnel to receive, direct activities, and communicate instructions.
Medical Receptionist
Skin Care Specialist
06.2010 - 07.2012
- Completed skilled administrative work to support all office staff and operational requirements.
- Checked patient data, including insurance, demographic and health history, to keep information current.
- Used MedOne to schedule and manage patients' appointments.
- Performed monthly inventory and maintained office and medical supply counts.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Administrative Assistant
All Engineering Services, Inc.
06.2006 - 12.2008
- Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Completed and mailed bills, contracts, policies, invoices, and checks.
- Managed electronic records database and handled all file requests.
- Planned meetings and prepared conference rooms.
Education
Some College (No Degree) - Administrative Assistance And Secretarial Science
University of Puerto Rico
Ponce, Puerto RicoSkills
- Bilingual in Spanish and English
- Multitasking and Prioritization
- Planning and Coordination
- Confidentiality and Data Protection
- Excellent work ethic
- Organizational skills
- Customer Support
- Decision Making
- Workflow Management
- Task-Oriented
- Professional and Courteous
- Administrative and Office Support
Timeline
Technical Support Specialist
RQI Partners
09.2022 - Current
Customer Account Representative
American Honda Finance
05.2022 - 08.2022
Spanish 1 & 2 Teacher
Free Will Baptist Christian School
08.2019 - 08.2021
Office Manager
St. Croix Montessori School
02.2018 - 07.2019
Receptionist /Accounts Payable Clerk
Aerometalica, Corp.
09.2013 - 03.2016
Medical Receptionist
Skin Care Specialist
06.2010 - 07.2012
Administrative Assistant
All Engineering Services, Inc.
06.2006 - 12.2008
Some College (No Degree) - Administrative Assistance And Secretarial Science
University of Puerto Rico
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