Yolan LaGuerre
McDonough,GA
Summary
- I am a detail - oriented and highly organized HIM professional with experience in managing patients records and ensuring compliance with privacy regulations.
- I am proficient sorting, scanning and entering medical documents into Electronic Medical Records (EMR) system. Skilled in processing copy requests for patients, legal entities, insurance companies and workers compensation, while maintaining strict adherence to HIPAA guidelines.
- I am possesses excellent verbal and written communication skills, along with demonstrated leadership experience.
- I am proficient in Microsoft Office applications such as Excel, Word, Outlook, Teams, EPIC. Meditech, CareTeam.
Overview
10
10
years of professional experience
Work History
PBX Operator ( Weekends ONLY )
Piedmont Health
02.2018 - Current
- 1. Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- 2. Determine the nature of inquiries and provide general information
- 3. Connect calls to the required extension, re-direct them to another number or place them in a waiting queue if the desired number is busy
- 4. Provide external connections for staff and answer internal queries directed to the switchboard
- 5. Carry out other clerical, secretarial or receptionist duties as required (e.g. keyboarding and data entry, bill filing or photocopying) during quieter periods on the switchboard
- 6. Provide information to customers who call and, if necessary, check computerized listings of phone numbers
- 7. Answer queries from callers about the Hospital or patient areas
- 8. Provide connections to mobile phones
- 9. Provide connections to police, ambulance or fire department when emergencies are reported
- 10. Answer calls on faults and carry out automated diagnostic tests with other telecommunication staff
- 11. Provides leadership by projecting a positive attitude and learning incentives
- 12. Deals with problem situations in a professional manner and adequately communicates pertinent information so an overall work environment is created that lends itself to the best interest of the Hospital department personnel
Health Information Management Clerk
UnitedHealthcare (Contracted Role) Remote
01.2025 - 11.2025
- Maintained compliance with regulatory standards for release of information requests.
- Processed and logged high volumes of medical records accurately and efficiently.
- Managed over 1,000 active requests, entering timely completion and invoicing.
- Adapted to increased request volumes due to transition of HEDIS /Risk Adjustment processing.
- Excellent communication skills, both verbal and written.
- Collaborated with internal teams and eternal vendors to streamline request handling processes.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Administrative Assistant
United Parcel Service
06.2024 - 12.2024
- Ability to read, analyze and interpret general invoice information
- Ability to respond to questions from managers, customers and carriers
- Performs well under pressure and meets deadlines in a production environment
- Pays attention to detail
- Data entry and order processing, document scanning, shipment routing
- Resolving problems and maintaining an ongoing professional relationship with the customer and vendors.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Health Information Management Technician
Ethica Healthcare
07.2021 - 06.2023
- Responsible for sorting and scanning documents into the EMR
- Perform copy service for patients, lawyer, subpoenas, insurance, SS and Workman's Compensation
- Handle all Release of Information, regarding invoicing, copying and mailing medical records
- Pull medical charts upon request
- Perform Quality Control on scanned documents, overlooking for accuracy and errors
- Handle all incoming faxes within department
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Hotel Front Desk Agent
Wyndham Hotel Groups
05.2016 - 02.2018
- Answer calls from prospective guests
- Book and register rooms over the phone, in person, or online
- Keep records of room availability and guests' accounts
- Assign guests' rooms
- Make room adjustments as needed
- Contact housekeeping to deliver requested amenities
- Answered phone within 10 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Education
GED -
Central Georgia Technical College
Macon Georgia05.2016
Skills
- Epic systems
- Meditech
- Collain EHR
- Microsoft Word Software
- Microsoft Excel Worksheet
- Netsmarts Careteam Notes
- Bilingual - French/ Creole
- Medical terminology
- Sap System
- Document scanning
- Data entry
- Effective communication
- Medical records retrieval
Languages
Creole
Upper intermediate (B2)
Timeline
Health Information Management Clerk
UnitedHealthcare (Contracted Role) Remote
01.2025 - 11.2025
Administrative Assistant
United Parcel Service
06.2024 - 12.2024
Health Information Management Technician
Ethica Healthcare
07.2021 - 06.2023
PBX Operator ( Weekends ONLY )
Piedmont Health
02.2018 - Current
Hotel Front Desk Agent
Wyndham Hotel Groups
05.2016 - 02.2018
GED -
Central Georgia Technical College