Stacy Galloway
Rainbow City,AL
Summary
Patient focused, detail-oriented medical records specialist with expertise in scanning and indexing documents into the correct chart. Personable and courteous in all interactions with patients and team members and skilled at anticipating physician and practice needs. Effective in handling office and administrative tasks within busy office setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Switchboard Operator/PBX Switchboard Operator
Gadsden Regional Medical Center
Gadsden, AL
10.2023 - Current
- Answered and routed incoming calls on a multi-line PBX switchboard.
- Alerted staff of emergency information and general announcements using PA system.
- Utilized paging technology within organization to connect quickly with key people.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Verified caller's identity before transferring any confidential information over the phone.
- Provided support to staff members who had difficulty navigating through the PBX switchboard interface.
- Completed connections between callers, departments and professionals.
- Participated in emergency preparation meetings to understand crisis management.
- HIPAA Compliant
Medical Records Specialist/Health Information Management Clerk
Quality of Life Health Services
Gadsden, AL
04.2019 - Current
- Scanning and digitizing documents into E.H.R format using Smartfiler
- Identified discrepancies between paper and electronic records.
- Adhered to HIPAA guidelines when handling protected health information.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Indexed/Filed documents into charts using OnBase, sending appropriate documents to the Provider's in baskets, attaching referrals and routing appropriately, proofing and committing documents to the charts
- EPIC outside events from other organizations
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Attended continuing education classes relevant to Health Information Management practices.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Assisted patients with requests for their medical records, guiding them through the process.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Retrieved medical records upon request from healthcare professionals by routing or faxing
- Processed and responded to external requests for medical records following established protocols.
- Maintained accurate documentation of all activities related to medical records.
Manager
Kidz Time
Boaz, AL
06.2016 - 07.2019
- Balanced cash drawer daily and reconciled discrepancies promptly.
- Followed up on customer complaints or issues in a professional manner. Planning and scheduling birthday parties, events, and other special occasions. Worked in the concessions part cooking and cleaning. Managing the Party TIme Supply Store.
- Managed multiple tasks simultaneously while meeting deadlines effectively.
- Developed relationships with existing customers by providing outstanding service that resulted in repeat business.
Customer Service Representative
Hampton Inn Suites
Guntersville, AL
08.2015 - 06.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Some College (No Degree) - Data Processing Technology
Snead State Community College
Boaz, ALSkills
- Clinical Documentation
- Office Administration
- Records filing
- Medical Terminology
- Proficiency in EPIC and OnBase
- Payment Collection
- Telephone Etiquette
- Information Verification
- Data security procedures
- Electronic Health Records Management
- Records audits
- Medical record security
- Document Scanning
- Medical Records Maintenance
- HIPAA Compliance
- Records Organization
- Medical terminology proficiency
- Health Information Systems
- Switchboard operations
Certification
- CPR certified
Timeline
Switchboard Operator/PBX Switchboard Operator
Gadsden Regional Medical Center
10.2023 - Current
Medical Records Specialist/Health Information Management Clerk
Quality of Life Health Services
04.2019 - Current
Manager
Kidz Time
06.2016 - 07.2019
Customer Service Representative
Hampton Inn Suites
08.2015 - 06.2016
Some College (No Degree) - Data Processing Technology
Snead State Community College