Courtney Callaway
Pearland,TX
Summary
FAA-certified Private Pilot with Instrument Rating training and a First-Class Medical Certificate. Experienced operations professional with 9+ years of customer service, communication, and high-volume coordination experience in fast-paced environments. Proven ability to manage safety-sensitive responsibilities, communicate effectively under pressure, and maintain accurate documentation while adhering to established procedures. Seeking to transition into an aviation career where strong operational, leadership, and customer service skills contribute to safe and efficient flight operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PBX Switchboard Operator
Texas Orthopedic Hospital
11.2019 - 12.2025
- Managed 300–500+ incoming communications daily while maintaining accuracy in a high-tempo operational environment.
- Coordinated emergency notifications and dispatched appropriate personnel during critical incidents.
- Maintained detailed operational logs and documentation to support compliance and safety requirements.
- Prioritized multiple tasks simultaneously while ensuring timely and accurate information flow.
- Demonstrated strong situational awareness and decision-making during time-sensitive events.
- Collaborated with multidisciplinary teams to support efficient facility operations.
Patient Coordinator
Texas Orthopedic Hospital
02.2021 - 05.2024
- Coordinated complex scheduling activities while maintaining accuracy and regulatory compliance.
- Managed sensitive documentation and ensured records were complete and accurate.
Front Desk Agent
Sleep Inn & Suites
04.2019 - 08.2019
- Delivered outstanding customer service to guests during check-in, check-out, and reservation processes.
- Managed phone, email, and reservation communications while maintaining accuracy and professionalism.
- Coordinated with housekeeping and maintenance teams to ensure operational efficiency.
Education
High School Diploma - undefined
Pearland High School
Skills
- FAA Regulations Awareness
- Aeronautical Decision Making (ADM)
- Risk Management
- Flight Planning
- Weather Analysis
- Navigation
- Safety Compliance
- Radio Communications
- Operational Coordination
- Emergency Procedures
- Situational Awareness
- Customer Service
- Leadership
- Documentation & Recordkeeping
- Microsoft Office Suite
- Multitasking
- Problem Solving
- Team Collaboration
Certification
- ATP Flight School (2024–2025)
- FAA Private Pilot Certificate (January 2025)
- Instrument Rating (August 2025)
- FAA First-Class Medical Certificate (Current)
- Training in flight planning, weather analysis, navigation, aeronautical decision making, risk management, and FAA regulatory compliance
Timeline
Patient Coordinator
Texas Orthopedic Hospital
02.2021 - 05.2024
PBX Switchboard Operator
Texas Orthopedic Hospital
11.2019 - 12.2025
Front Desk Agent
Sleep Inn & Suites
04.2019 - 08.2019
High School Diploma - undefined
Pearland High School