Sonja Lamar
Fort Walton Beach,FL
Summary
Experienced PBX Switchboard Operator with over five years in high-pressure hospital environments. Managed call routing and emergency paging to improve operations and patient safety. Demonstrated strengths in emergency response, team collaboration, and maintaining confidentiality while delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
PBX Switchboard Operator
HCA Florida Fort Walton-Destin Hospital
Fort Walton Beach, Florida
05.2022 - Current
- Answered all internal and external calls received at hospital switchboard. Paged overhead emergency codes for emergency room, patient units, administrators, physicians, or internal staff members promptly and accurately. While using department scripts I paged on call staff by department, using the on-call schedule and protocol. Also managing panels for various alarms and equipment that services the hospital. Greeted visitors and directed them to appropriate patient units. Trained new co-workers through shadowing and hands-on guidance.
PBX Switchboard Operator
Lee Memorial Hospital
Fort Myers, Florida
01.2017 - 07.2020
- Handled all internal and external calls at hospital switchboard, ensuring timely and accurate communication. Timely paging overhead emergency codes for emergency room, patient units, administrators, physicians, or internal staff members with accuracy. While using department scripts I paged on call staff by department, using the on-call schedule and protocol. Also managing panels for various alarms and equipment that services the hospital. Welcomed visitors and directed them to appropriate patient units to enhance visitor experience. Trained new co-workers through structured onboarding sessions.
Customer Service
Chico's FAS
Fort Myers, Florida
07.2015 - 07.2016
- Guided customers through online shopping experiences for multiple brands, facilitating navigation, processing refunds, adjusting prices, and locating items.
Education
Associate of Applied Science - Nursing
Northwest Florida State College
Niceville, FLSkills
- Patient care and emergency response
- Medical terminology
- Effective communication
- Team collaboration
- Time management
- Switchboard operation and call routing
- Active listening
- Confidentiality
- Customer service and support
- Computer proficiency
- Script adherence
- Follow-up skills
- Language proficiency
- Telecommunications expertise
- Greeting customers professionally
- Call transfers and screening
- Empathy and patience
- Telephone reception skills
Timeline
PBX Switchboard Operator
HCA Florida Fort Walton-Destin Hospital
05.2022 - Current
PBX Switchboard Operator
Lee Memorial Hospital
01.2017 - 07.2020
Customer Service
Chico's FAS
07.2015 - 07.2016
Associate of Applied Science - Nursing
Northwest Florida State College