Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Strong

Lufkin,TX

Summary

Dedicated Telephone Operator with 18 years of experience accurately routing internal and external calls quickly to ensure connections. Adept in operating switchboards with up to 6 lines. Poised, eloquent and skilled in providing top-notch front desk service to incoming clients and staff.

Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

PBX Switchboard Operator

Nacogdoches Memorial Health
10.2023 - Current
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

Customer Service Representative

AdaptHealth
06.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Some College (No Degree) - Basics

Angelina College
Lufkin, TX

Skills

  • Switchboard operation
  • Clear communication
  • Company directory
  • Welcoming customers
  • Flexible Schedule
  • Typing Skills
  • Computer Skills
  • Excellent Phone Demeanor
  • Team management
  • Working collaboratively
  • Flexible
  • Clerical
  • Communication
  • Basic math

Timeline

PBX Switchboard Operator

Nacogdoches Memorial Health
10.2023 - Current

Customer Service Representative

AdaptHealth
06.2022 - 05.2023

Some College (No Degree) - Basics

Angelina College
Bonnie Strong