Lashan Woodley
Raytown,MO
Summary
PBX operator with a proven track record of efficiently managing high call volume and ensuring seamless communication with organizations. Demonstrates exceptional customer service skills, adept at directing calls, resolving inquiries in maintaining a positive and professional demeanor, enthusiastic about leveraging, strong communication and multitasking abilities to contribute to a dynamic team Eager to embrace new opportunities that allow for further growth in the application of expertise in telecommunication and customer service.
Overview
30
30
years of professional experience
Work History
PBX Switchboard Operator
St.Joseph Medical Center
05.2000 - Current
- Enhanced customer satisfaction by efficiently routing calls to appropriate departments and personnel.
- Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
- Improved communication within the organization through accurate message taking and timely delivery.
- Assisted in maintaining a seamless office operations by providing back-up support for reception and administrative tasks.
- Assist and monitor hospitals alarms and aware of policies and procedures of all hospital emergency codes.
- Supported company-wide meetings and events by setting up conference lines and ensuring proper sound quality during remote participation.
Secretary /Medical Receptionist
Tmc Behavioral Health Center
08.1999 - 05.2000
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
PBX Operator
Western Missouri Mental Health Center
10.1999 - 04.2000
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
- Assist with emergency codes and calls.
Senior PBX Operator
Truman Medical Center- Hospital Hill
01.1994 - 08.1999
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions , and overhead paging and beeper paging system
- Assist with new employee training and continuing education seminars.
- Maintain additional duties when supervisor was absent.
Education
High School Diploma -
East High School
Kansas City, MOSkills
- Stress Tolerance
- Switchboard Operation
- Dependability
- Telephone Etiquette
- Call Routing Expertise
- Conflict Resolution
- Professional Demeanor
- Reliability
Timeline
PBX Switchboard Operator
St.Joseph Medical Center
05.2000 - Current
PBX Operator
Western Missouri Mental Health Center
10.1999 - 04.2000
Secretary /Medical Receptionist
Tmc Behavioral Health Center
08.1999 - 05.2000
Senior PBX Operator
Truman Medical Center- Hospital Hill
01.1994 - 08.1999
High School Diploma -
East High School
Similar Profiles
Patrick AlexisPatrick Alexis
Patient Access Representative at St.Joseph Medical CenterPatient Access Representative at St.Joseph Medical Center
Crystal DealCrystal Deal
Nutrition Assistant at St.Joseph Medical CenterNutrition Assistant at St.Joseph Medical Center
Suleika LizarraSuleika Lizarra
Registrar Clerk at St.Joseph Medical CenterRegistrar Clerk at St.Joseph Medical Center