Samantha Wright
Terrell,TX
Summary
Dependable PBX Switchboard Operator and Security Officer with strong listening skills. Proven ability to train personnel and coordinate critical communications, enhancing operational efficiency and service quality.
Overview
13
13
years of professional experience
Work History
PBX Switchboard Operator
Terrell State Hospital
Terrell, TX
09.2025 - Current
- Operated PBX switchboard for efficient call routing and communication management.
- Assisted patients and staff with inquiries, ensuring prompt responses and support.
- Monitored multiple lines for urgent calls, prioritizing critical communications effectively.
- Trained new personnel on switchboard operations and hospital communication protocols.
- Implemented improvements in call routing processes, enhancing response times and service quality.
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
Transportation Coordinator
Terrell State Hospital
Terrell, TX
04.2025 - Current
- Coordinated transportation logistics for patient transfers, ensuring timely arrivals and departures.
- Managed scheduling and routing of vehicles to optimize efficiency and reduce wait times.
- Implemented process improvements that enhanced communication between departments regarding transportation needs.
- Trained new staff on transportation protocols, safety practices, and compliance regulations.
- Oversaw maintenance schedules for transport vehicles to ensure operational readiness and safety standards.
Security Officer IV
Terrell State Hospital
Terrell, TX
04.2023 - Current
- Supervised daily security operations, ensuring compliance with hospital policies and procedures.
- Trained and mentored junior security staff, enhancing team performance and accountability.
- Coordinated communication between hospital administration and security personnel during emergencies.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Respond to units during behavioral emergencies.
Security Officer Supervisor
Terrell State Hospital
Terrell, TX
09.2021 - 04.2023
- Supervised daily security operations, ensuring compliance with hospital policies and procedures.
- Trained and mentored junior security staff, enhancing team performance and accountability.
- Coordinated communication between hospital administration and security personnel during emergencies.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strick confidentiality guidelines set forth.
- Greeted guest professionally and courteously to cultivate welcoming atmosphere while making safety top priority Developed incident response protocols, improving response times to security breaches.
- Analyzed incident reports to identify trends and recommend improvements in security practices.
- Completed daily perimeter checks.
Security Officer II
Terrell State Hospital
Terrell, TX
02.2021 - 04.2023
- Monitored facility access to ensure safety and compliance with hospital policies.
- Conducted regular security patrols to identify and mitigate potential risks.
- Responded promptly to incidents, providing support to staff and patients as needed.
- Collaborated with healthcare teams to facilitate secure patient transport within the facility.
Psychiatric Nursing Assistant
Terrell State Hospital
Terrell, TX
03.2019 - 02.2021
- Provide direct care to patients with mental health conditions in inpatient setting under the supervision of a licensed Nurse
- Assist with daily activities of daily living (ADLs)
- Monitor vital signs
- Document patient behaviors
- Engage with patients and families using therapeutic communication.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Trained new staff on hospital protocols, enhancing team performance and patient care standards.
Psychiatric Nursing Assistant
Terrell State Hospital
Terrell, TX
05.2013 - 03.2019
- Provide direct care to patients with mental health conditions in inpatient setting under supervision of a licensed Nurse.
- Assist with daily activities of daily living (ADLs)
- Monitor vital signs
- Observed and documented behavioral changes, providing critical information to nursing staff.
- Provide crisis intervention service when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
Education
High School Diploma -
Ranch Academy
Canton, TXSkills
- Strong listening skills
- Dependability
- Active learning
- Stress tolerance
- Computer skills
- Clear communication
Timeline
PBX Switchboard Operator
Terrell State Hospital
09.2025 - Current
Transportation Coordinator
Terrell State Hospital
04.2025 - Current
Security Officer IV
Terrell State Hospital
04.2023 - Current
Security Officer Supervisor
Terrell State Hospital
09.2021 - 04.2023
Security Officer II
Terrell State Hospital
02.2021 - 04.2023
Psychiatric Nursing Assistant
Terrell State Hospital
03.2019 - 02.2021
Psychiatric Nursing Assistant
Terrell State Hospital
05.2013 - 03.2019
High School Diploma -
Ranch Academy