Octavia Overstreet
LUBBOCK,TX
Summary
Friendly and organized, with natural ability to manage multiple tasks efficiently and maintain welcoming demeanor. Possesses solid understanding of telecommunication systems and proficiency in handling high call volumes and routing calls accurately. Committed to delivering seamless communication experiences and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
PBX Switchboard Operator
Prosperity Bank
Lubbock, TX
08.2022 - Current
- Facilitated communication between departments, ensuring timely message delivery and accurate call routing.
- Trained new staff on PBX system operations and company protocols to enhance team performance.
- Collaborated with IT department to troubleshoot system malfunctions, ensuring minimal downtime.
- Reduced call wait times by promptly answering incoming calls and addressing inquiries with professionalism.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Improved communication within the organization through accurate message taking and timely delivery.
- Managed approximately 30 incoming calls.
Skills
- Dependability
- Stress tolerance
- Typing skills
- Greeting customers
- Call routing
- Problem-solving aptitude
Timeline
PBX Switchboard Operator
Prosperity Bank
08.2022 - Current