Lawrence Gallegos
PBX Switchboard Operator
Denver,CO
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
7
7
years of professional experience
Work History
PBX Switchboard Operator
Sodexo Services
Lakewood, CO
09.2020 - Current
- Connected callers with appropriate professional, department or business.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
- Managed 6-line switchboard system for busy hospitals.
Customer Care Representative 1
Deckers Brands
Broomfield, CO
11.2018 - 05.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Increased Wildly Important Goals (WIG) scores from 79.8% to 89.7% in customer service for entire department.
- Answered 30-50+ customer calls per day with highest degree of professionalism.
Telephone Service Agent
The Ritz-Carlton Hotel Company
Denver, CO
11.2014 - 09.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained well-developed relationships with customers and fellow employees by utilizing customer service.
- Increased Customer Service Score from %79 to %87, leading hotel to become 2nd in country.
Delivery Driver
Diligent Delivery
Broomfield, CO
09.2007 - 10.2009
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Education
High School Diploma -
Emily Griffith Technical College
Denver, CO 08.2005 - 01.2006
Skills
Creative problem solving
Follows directions learned the first time
Calm under pressure which provides excellent customer service
Punctual and reliable, there when needed
Timeline
PBX Switchboard Operator
Sodexo Services
09.2020 - Current
Customer Care Representative 1
Deckers Brands
11.2018 - 05.2019
Telephone Service Agent
The Ritz-Carlton Hotel Company
11.2014 - 09.2018
Delivery Driver
Diligent Delivery
09.2007 - 10.2009
High School Diploma -
Emily Griffith Technical College
08.2005 - 01.2006