Trina Love
7408 Summer Ave,United States
Summary
A clinical receptionist with 17 years of experience who believes that a positive attitude produces positive results. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PBX Switchboard Operator
Adventist Health And Rideout Hospital
09.2023 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Receptionist/ Unit Assistant
Ascension St. John rehabilitation hospital
03.2023 - Current
- Admit/discharge patients, support nursing staff with any of their needs, Check in and out guests, answer multi line phones, File, Fax, Arrange Transportation for outpatient services, Set up lab orders, arrange blood pick up
- Started a Thank You Card Program for our patients after they reached home
Concierge
Morada Senior Living
01.2023 - Current
- Help residents with all their needs and concerns, Answer multi line phones, assist on all emergencies, close every evening, Help with kitchen when needed (run food, help with preparation on meals, take orders and clean up after
- Assist our sales department with finding rooms to show and any paperwork she needs.
- Supervisor on Duty for evening staff and run activites twice a week (cardio drumming and Karaoke)
Patient Registration Clerk
Orchard Hospital
08.2022 - Current
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.Imaged and scanned patient and registration documentation into electronic patient record Evident working system
- Scheduled 30 appointments using computerized calendars in Evident.
- Retrieved medical data for physicians and patients.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Unit Assistant
Kaiser Permanente
01.2011 - 07.2022
- Answers telephones, schedules appointments, and answers questions as is appropriate
- Complete and accurately returns patient or pharmacy calls, updates patient information
- Ensures patient appointment status, prepare patients charts for next days appointments, schedules consults, surgeries, procedures, etc.
- Obtains authorization for procedures and patient referrals
- Filing and general duties as requested
- Communicates professionally solves problems completes reports while maintaining strict patient confidentiality
- Schedule Surgery
- Run blood products
- Room Patients/ Prepare rooms
- Admit and discharge patients
- Mutli task and prioritize patient care
- Adhered to strict set of rules and policies concerning patient confidentiality.
- Offered positive, pleasant environment through compassion and understanding, benefitting patients and visitors.
Education
No Degree - General Education
Yuba College
Marysville, CaliforniaSkills
- Switchboard
- Telephones
- Receptionist
- Schedules Appointments
- Filing
- Collection
- Clerical Support
- Patient Care
- Patient Registration
- CPR
- CPR Certified
- Pharmacy
- Documentation
- Documenting
- Clerk
- Payments
- Hipaa
Certification
CPR Certified BLS
Languages
English - Intermediate
Work Authorization
United States
Timeline
PBX Switchboard Operator
Adventist Health And Rideout Hospital
09.2023 - Current
Receptionist/ Unit Assistant
Ascension St. John rehabilitation hospital
03.2023 - Current
Concierge
Morada Senior Living
01.2023 - Current
Patient Registration Clerk
Orchard Hospital
08.2022 - Current
Unit Assistant
Kaiser Permanente
01.2011 - 07.2022
No Degree - General Education
Yuba College
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