Shawna Beasley
Texarkana
Summary
Dynamic professional with extensive experience in communication and emergency response, notably as a PBX Operator at CH- HHS. Proven ability in technical troubleshooting and data security, ensuring seamless operations. Recognized for fostering positive relationships and enhancing service quality, while effectively managing critical situations with confidence and poise.
Overview
14
14
years of professional experience
Work History
PBX Operator- CH Pine Street
HHS
Texarkana
06.2025 - Current
- Answer and transfer calls to designated areas in hospital and outbound.
- Keeping patient census data secure.
- Light cleaning of area before end of shift.
- Troubleshot basic technical issues related to communication and security systems by report of any eminent problems directly to house supervisor plus engineering staff for clearance.
- Responded and alerted staff of emergency information and general announcements using PA system or two-way radio.
Publix Housekeeper
Hersha Hospitality Management, LP
Texarkana
11.2024 - 06.2025
- To attend to details as clean plus restock public areas such as the front entrance, concierge carts, the customer service desk, the lobby as well as the elevators.
- Cleaning the public bathrooms, pool center as well as fitness plus restocking them is essential for a great first guest impression.
- Keep uplifting job morale and be of benefit to all I serve.
Courtesy Officer
Cornerstone Methodist Retirement
Texarkana
01.2024 - 11.2024
- Responded promptly to calls for assistance or reports of suspicious activity, maintaining a calm and professional demeanor.
- Patrolled assigned areas to ensure the safety and security of residents, guests, and property.
- Provided excellent customer service by assisting residents with inquiries, requests for assistance with office duties, parcel delivery and setting up social events.
- Developed positive relationships with residents through regular communication and engagement efforts as "Tea & Company" in lobby.
- Responded quickly during medical emergencies by providing initial first aid support through 911 calls until professional help arrived.
Instrument and Central Supply Technician
St. Vincent's Infirmary
Little Rock
01.2012 - 11.2012
- To achieve 400 hours of training on sterile side for certification in central supply.
- C.R.C.S.T. in July of 2012-2014.
- I precepted new technicians while managing decontamination to prevent possible outsourcing during terminal internship.
- Created pump route to ensure adequate patient daily supplies for care staff and materiel management.
- Successful customer relations with vendors plus upper staff.
Education
Aseptic Technique And Central Supply -
Sarasota Memorial Hospital
Sarasota, FL07.2020
Instrument and Central Supply Technician -
St. Vincent's Infirmary
Little Rock, AR11.2012
Central Supply / Aseptic Technique - Certification
Purdue-WL
Indiana07.2012
Biology - Associate in Arts (AA)
Pulaski Technical College
Little Rock, AR12.2007
Skills
- Communication skills; written and verbal
- Technical troubleshooting
- Data security; HIPPA and EPIC
- Emergency response
- Knowledge of internal layout and department staff
- Inventory management
- Stock replenishment
- Quality assurance
- Crisis management
- Computer tracking
- Damaged merchandise and loss prevention processing
- Systems and software expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
PBX Operator- CH Pine Street
HHS
06.2025 - Current
Publix Housekeeper
Hersha Hospitality Management, LP
11.2024 - 06.2025
Courtesy Officer
Cornerstone Methodist Retirement
01.2024 - 11.2024
Instrument and Central Supply Technician
St. Vincent's Infirmary
01.2012 - 11.2012
Aseptic Technique And Central Supply -
Sarasota Memorial Hospital
Instrument and Central Supply Technician -
St. Vincent's Infirmary
Central Supply / Aseptic Technique - Certification
Purdue-WL
Biology - Associate in Arts (AA)
Pulaski Technical College