Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karlie Kelly

New York,NY

Summary

Accomplished leader with extensive experience in high-end property management, team leadership, and client engagement. Known for delivering exceptional service to luxury clientele, maintaining operational excellence, and managing staff performance. A Strong background in hospitality, detail-oriented execution, and premium client experiences.

Overview

7
7
years of professional experience

Work History

Account Executive - 20 Pine Street Condominium

Halstead
New York, NY
04.2024 - Current
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Assistant Property Manager - 20 Pine Street

Halstead
New York, NY
06.2021 - 04.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.

Leasing Administrator /Digital Marketing Specialist

FirstService Realty NYC
NEw York, NY
12.2018 - 06.2021
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Maintained accurate records of all transactions, consistently updating lease files for easy reference by management staff.
  • Facilitated smooth transitions for new tenants by preparing comprehensive welcome packages containing essential information about the community amenities, rules, and contact information for relevant personnel.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Streamlined leasing processes for increased efficiency, implementing a digital filing system and managing lease agreements.

Education

College of Staten Island
Staten Island, NY

Skills

  • Client engagement
  • Collaborative networking abilities
  • Customer service expertise
  • Exceptional oral and written communication skills
  • Team leadership including overseeing a team of 19
  • Property tours and inspections
  • Property management
  • Payment collection
  • Administrative support
  • Adaptable
  • Property marketing and promotion
  • Property inspections

Timeline

Account Executive - 20 Pine Street Condominium

Halstead
04.2024 - Current

Assistant Property Manager - 20 Pine Street

Halstead
06.2021 - 04.2024

Leasing Administrator /Digital Marketing Specialist

FirstService Realty NYC
12.2018 - 06.2021

College of Staten Island

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