Abril Hernandez
Eagle Pass,Tx
Summary
Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Overview
1
1
Certification
Work History
Childcare Teacher
sesame preschool
06 2024 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Evaluated student performance through formative assessments, allowing for timely feedback and targeted interventions as needed.
- Improved literacy skills among students by incorporating engaging reading materials and targeted writing exercises.
- Organized small groups of children while transitioning to and from outdoor play.
- Increased student participation by implementing creative and interactive learning activities.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Established positive relationships with students and families.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Monitored classroom to verify safe and secure environment.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Brand Ambassador
360 Events and Promotions
11 2019 - Current
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Boosted brand visibility at major events by representing and speaking knowledgeably about products.
- Negotiated with event organizers for prime positioning, maximizing brand exposure.
- Monitored competitor activity to recommend adjustments to our brand positioning.
- Attended industry conferences to keep abreast of market trends and network with potential partners.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Engaged customers to communicate key product features.
Seller Support Agent
360 Events and Promotions
10 2020 - 12 2023
- Managed high volume of inbound calls, consistently maintaining professional demeanor and ensuring quality service.
- Exceeded expectations in case resolutions with clear problem-solving strategies tailored towards individual seller needs.
- Built lasting relationships with sellers through consistent professionalism and genuine care for their success.
- Utilized data-driven insights to recommend process improvements that drove efficiency gains within the support team.
- Advertised client properties through websites, social media, and real estate guides.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
high school diploma - Medical Assistant at Kaplan college San Antonio Tx
Eagle Pass High School
06.2010
Skills
- Product demonstration
- Social media expertise
- Effective communicator
- Branding
- Lead Generation
- Public Relations
- Scheduling
- Mind for marketing
- Business administration
- Marketing and advertising
- Campaign management
- Performance improvement
- Sales expertise
- Photography
- Relationship builder
- Organization and Time Management
- Teamwork and Collaboration
- First Aid/CPR
- Cultural Awareness
- Analytical and Critical Thinking
- Data Entry
- Problem-Solving
- Active Listening
- Written Communication
- Interpersonal Communication
Languages
Spanish
Full Professional
English
Full Professional
Certification
Medical Assistant
Timeline
Childcare Teacher
sesame preschool
06 2024 - Current
Brand Ambassador
360 Events and Promotions
11 2019 - Current
Seller Support Agent
360 Events and Promotions
10 2020 - 12 2023
high school diploma - Medical Assistant at Kaplan college San Antonio Tx
Eagle Pass High School