Abril Hernandez
Fort Worth,TX
Summary
Proven Apartment Leasing Agent with a track record of minimizing vacancies and enhancing tenant satisfaction at K4 Management. Skilled in property management and customer service, adept at resolving issues swiftly, and proficient in innovative advertising strategies. Demonstrates strong negotiation abilities and team collaboration, ensuring high-quality tenant relations and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Apartment Leasing Agent
K4 Management
04.2024 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
Server
IHOP
08.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising services.
- Worked with POS system to place orders, manage bills, and handle complimentary item.
- Collaborated with team members during busy shifts for efficient workflow and excellent customer service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
TCC South Collegiate/fwisd High School
Skills
Strong negotiation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
OSHA Certified
Timeline
Apartment Leasing Agent
K4 Management
04.2024 - Current
Server
IHOP
08.2023 - 03.2024
TCC South Collegiate/fwisd High School