Abril Mendoza
Northfield,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Open-minded and plan on continuing education in psychology online.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for manager and communicated regularly on goals and progress.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
PCA
Foxdale
04.2019 - 07.2019
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Remained alert to problems or health issues of clients and competently responded.
Education
Associate of Arts - Psychology
Riverland Community College
Austin, MN06.2022
Skills
- Progress Monitoring
- Client Care
- Complex Problem-Solving
- Excellent Customer Service Skills
- Training and Development
- Charting and Clinical Documentation
- Deescalation skills
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
11.2020 - Current
PCA
Foxdale
04.2019 - 07.2019
Associate of Arts - Psychology
Riverland Community College