Nicole Fiedler
Fennimore,WI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
KFC / Taco Bell
Platteville
05.2024 - Current
- Overseeing employees and every day store procedures
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
CNA / Staffing Coordinator
Edenbrook Platteville
Platteville
09.2020 - 10.2022
- Scheduling for nursing department and pick up / bonus pay for payroll
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Developed and facilitated new-hire orientations.
- Developed and monitored employee recognition programs.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
CNA
Lancaster Health Care Services
Lancaster
03.2020 - 07.2020
- Assisting residents with everyday living skills
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Lead Agent
American Customer Care
Platteville
06.2017 - 03.2018
- Customer Service and supervisor calls
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Education
High School Diploma -
Platteville High School
Platteville, WI05.2001
Some College (No Degree) - Certified Nursing Assistant
Southwest Technical Collage
Fennimore, WISkills
- Progress Monitoring
- Scheduling
- Medical Terminology
- Goal Setting
- Strategic Planning
- Organizational standards
- Organizational Skills
- Documentation proficiency
- Care Planning
- Monitoring tools
- Nursing background
- Documentation
- Quality Assurance
- Medical terminology understanding
- Case Management
Timeline
Shift Supervisor
KFC / Taco Bell
05.2024 - Current
CNA / Staffing Coordinator
Edenbrook Platteville
09.2020 - 10.2022
CNA
Lancaster Health Care Services
03.2020 - 07.2020
Lead Agent
American Customer Care
06.2017 - 03.2018
High School Diploma -
Platteville High School
Some College (No Degree) - Certified Nursing Assistant
Southwest Technical Collage
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