Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abril Torres Gomez

El Paso,TX

Summary

Developed skills in customer relations and team leadership within a fast-paced support environment. Expertise in troubleshooting, managing client concerns, and improving team performance. Looking to transition into a new field, leveraging abilities to enhance operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Support Lead

Five Below
04.2024 - 07.2025
  • Managed a team of support professionals, fostering teamwork and setting performance goals.
  • Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
  • Monitored and analyzed support metrics to detect trends, identify gaps, and recommend improvement solutions.

Cashier

Corner Bakery Cafe
07.2023 - 12.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Arts - Criminal Justice

The University of Texas At El Paso
El Paso, TX
12-2025

Associate of Arts - Criminal Justice

El Paso Community College
El Paso, TX
12-2023

Skills

  • Service level agreement management
  • Team management
  • Escalation handling
  • Feedback management
  • Training and coaching
  • Data collection

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Support Lead

Five Below
04.2024 - 07.2025

Cashier

Corner Bakery Cafe
07.2023 - 12.2023

Bachelor of Arts - Criminal Justice

The University of Texas At El Paso

Associate of Arts - Criminal Justice

El Paso Community College

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