Abril Vaughn
Richlands,North Carolina
Summary
Dynamic Operations Manager with a proven track record at Walmart, excelling in enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and team leadership, I've driven significant performance improvements and revenue growth. As an expert in operational management and customer service, I've successfully implemented strategies that boost employee loyalty and client relations.
Overview
9
9
years of professional experience
Work History
Operations Manager
Walmart
Plano, TX
08.2015 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
BBA - Business Administration
Southern New Hampshire University
Hooksett, NH08.2025
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Performance monitoring
- Customer Relationship Management
- Workflow Optimization
- Performance Management
- Client Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Walmart
08.2015 - 03.2024
BBA - Business Administration
Southern New Hampshire University