ABRINE Adams
Orlando,FL
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Case Management Assistant
AdventHealth
07.2025 - Current
- Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family.
- Provides and documents the delivery of regulatory letters and community resources to patients or their representatives in accordance with Federal and State regulations and social determinants of health.
- Arranges patient transportation and follow up appointments as requested. Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager.
- Promotes excellent customer services through interactions with patients, physicians, care managers, and the healthcare team.
- Successfully managed an average of 30 patient appointments and related tasks per day while maintaining accuracy and efficiency.
- Coordinated referrals using Aidin and Epic, ensuring accurate documentation and efficient transitions of care.
- Managed referral tracking and follow-up processes to ensure timely communication, continuity of care, and successful care coordination.
- Facilitated the resumption of dialysis care by coordinating with interdisciplinary teams, dialysis centers, and patients to ensure seamless continuation of treatment.
- Contributed to a 75% increase in departmental performance metrics through efficient workflow management and consistent productivity from the start of employment.
- Communicate with all post acute facilities for safe discharge planning (SNF, ALF, IPR, and Hospice).
- Led team meetings to discuss case updates, sharing insights to improve operational efficiency, and initiatives.
- Collab with leadership team on staff education and process improvement for the department
- Preceptor for new hire and Lead team member for event committee
- Complete yearly learning modules to remain up to date with hospital compliance.
Patient Care Technician & Health Unit Coordinator
AdventHealth
08.2022 - 07.2025
- Collaborate with RN's to deliver basic nursing care, ensuring patients' physical and emotional needs are met
- Delivered compassionate, high-quality patient care for 16 patients daily, successfully managing increased assignments of up to 23 patients during short-staffed shifts.
- Assist with wound care, procedures, and room readiness, including supply restocking
- Managed scheduling for medical staff, optimizing resource allocation and workflow efficiency.
- Serve as a liaison between nurses, physicians, and allied health professionals to streamline communication
- Assisted with patient care tasks, ensuring comfort and safety in diverse healthcare settings.
- Coordinated patient admissions and discharges, ensuring seamless transitions within healthcare unit.
- Conducted quality assurance audits on documentation practices, promoting compliance with regulatory standards.
- Monitored inventory levels of medical supplies, ensuring timely reordering and cost-effective management.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Overnight Front Desk Auditor
Home2 Suites by Hilton
12.2024 - 07.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
- Provided detailed information on local attractions, dining, and shopping to enhance guest experience
- Addressed and resolved guest inquiries and concerns promptly with courtesy and professionalism
- Coordinated with housekeeping and maintenance to fulfill guest requests and resolve issues
- Supported team members and ensured a smooth shift transition between evening and morning staff
- Participated in regular meetings with hotel management to discuss strategies for improving guest experience and overall performance metrics.
- Prepared daily reports on occupancy, financial transactions, and guest-related issues for management review, facilitating informed decision making.
Early Childhood Educator
Economic Opportunity Authority
04.2020 - 02.2021
- Designed and implemented age-appropriate lesson plans incorporating various strategies including storytelling, art, and interactive play.
- Served as the lead educator for a classroom of 7–10 students, providing individualized instruction and classroom management while collaborating with a teaching assistant to support student success.
- Promoted a safe and nurturing environment by monitoring behavior, emotional well-being, and developmental progress
- Developed educational content and preserved an inviting, structured classroom atmosphere.
- Facilitated consistent communication with parents to share progress, address concerns, and enhance family involvement.
- Encouraged social development and school readiness through structured routines and individualized support.
Education
Bachelor's Degree - Nursing
Seminole State College
Orlando, FL07-2027
Unlicensed Practical Nurse - Practical Nursing
Savannah Technical College
Savannah, GA05-2022
Associate in Arts - General Studies
East Georgia State College
Swainsboro, GA07-2019
Skills
- Patient Care & Clinical Support
- Electronic Health Records (EHR) Management
- Multidisciplinary Team Communication
- Time Management & Prioritization
- Empathy and Compassion in Care
- Front Desk & Customer Service Operations
- Early Childhood Development & Education
- Conflict Resolution & Problem Solving
- Case planning
- Organizational skills
- Teamwork and collaboration
- Certified in CPR/AED
Certification
- Basic Life Support (BLS) Certification
- Certified Nursing Assistant (CNA)
- HIPAA Compliance Training
- Hilton OnQ PMS & Hilton Property Engagement Platform (PEP) Certification
Timeline
Case Management Assistant
AdventHealth
07.2025 - Current
Overnight Front Desk Auditor
Home2 Suites by Hilton
12.2024 - 07.2025
Patient Care Technician & Health Unit Coordinator
AdventHealth
08.2022 - 07.2025
Early Childhood Educator
Economic Opportunity Authority
04.2020 - 02.2021
Bachelor's Degree - Nursing
Seminole State College
Unlicensed Practical Nurse - Practical Nursing
Savannah Technical College
Associate in Arts - General Studies
East Georgia State College