Abu Shahadat
Bronx,NY
Summary
Accomplished Manager with a proven track record at Tal Bagels, enhancing team performance and customer satisfaction. Expert in customer service and proficient in Microsoft Office, I excel in team leadership and efficient time management, significantly improving workplace productivity and environment.
Overview
8
8
years of professional experience
Work History
Manager
Tal Bagels
10.2023 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Tal Bagels
02.2019 - 10.2023
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Dunkin Donuts & Baskin Robbins
02.2019 - 06.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Customer Service Crew Member
Dunkin Donuts & Baskin Robbins
07.2017 - 02.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Crew Member
Dunkin Donuts & Baskin Robbins
10.2016 - 10.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - Marine Science
University of Chittagong
Chittagong, Bangladesh01-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Proficient in Microsoft Office ( Microsoft Word, Excel & Powerpoint)
Timeline
Manager
Tal Bagels
10.2023 - Current
Manager
Tal Bagels
02.2019 - 10.2023
Crew Member
Dunkin Donuts & Baskin Robbins
02.2019 - 06.2019
Customer Service Crew Member
Dunkin Donuts & Baskin Robbins
07.2017 - 02.2019
Service Crew Member
Dunkin Donuts & Baskin Robbins
10.2016 - 10.2017
Bachelor of Science - Marine Science
University of Chittagong
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