Abubacar Diallo
Hurst,TX
Summary
I am majoring in Computer Information Systems seeking a position as a Student Technology Specialist at West Texas A&M University. I plan on offering a solid foundation in programming, assistance, and customer service, with a proven ability to solve problems, document solutions, and provide excellent support for students, faculty, and staff.
Overview
4
4
years of professional experience
Work History
Wheelchair Agent
ABM Industries
Irving, TX
07.2023 - Current
- Delivered reliable assistance to clients, emphasizing service, safety, and responsiveness.
- Resolved customer concerns promptly, documenting issues and escalating when necessary.
- Strengthened problem-solving and communication skills in a high-demand environment.
Valet Parking Attendant
Lone Star Valet
Dallas, TX
03.2023 - 05.2023
- Managed a high volume of customer interactions and transactions with professionalism.
- Demonstrated attention to detail and accountability in safeguarding guest property.
- Developed strong multitasking and teamwork skills under pressure.
Cashier
Walmart
Southlake, TX
08.2022 - 01.2023
- Processed transactions quickly and accurately while maintaining positive customer relations.
- Resolved customer complaints efficiently, reinforcing communication and service skills.
- Collaborated with team members to ensure smooth front-end operations.
Wheelchair Agent
Prospect Airport Services
Euless, TX
08.2021 - 06.2022
- Safely transported passengers, adhering to strict regulatory and compliance standards.
- Supported customers with mobility needs and provided timely service solutions.
- Demonstrated adaptability in a regulated, high-volume environment.
Education
B.B.A. - Computer Information Systems
West Texas A&M University
Canyon, TX01.2027
Skills
- Programming: Python, C, HTML
- Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Help Desk Ticketing
- Customer Service: Effective communication, problem-solving, and issue resolution
Affiliations
- African Student Organization (ASO), Member | Fall 2023 – Present
- BuffTeks Student Organization, Member | Fall 2025 – Present
Timeline
Wheelchair Agent
ABM Industries
07.2023 - Current
Valet Parking Attendant
Lone Star Valet
03.2023 - 05.2023
Cashier
Walmart
08.2022 - 01.2023
Wheelchair Agent
Prospect Airport Services
08.2021 - 06.2022
B.B.A. - Computer Information Systems
West Texas A&M University