Drayl S. Johnson
McDonough,GA
Summary
Dedicated and compassionate Mobility Support Specialist with over 6 years of experience in airport passenger assistance, specializing in wheelchair services and customer care. Proven ability to ensure safe, efficient, and comfortable travel experiences for passengers with mobility challenges. Skilled in communication, safety protocols, and multitasking, with a strong commitment to exceptional service and operational excellence.
Overview
8
8
years of professional experience
Work History
Wheelchair Agent
Unifi Aviation
Atlanta, USA
05.2024 - Current
- Assisted passengers with mobility challenges by safely transporting them to and from aircraft using wheelchairs.
- Ensured a comfortable and efficient boarding and deplaning experience for passengers requiring special assistance.
- Collaborated with airline staff to ensure timely service for passengers requiring assistance.
- Trained new team members on proper wheelchair handling and customer service protocols.
Transportation Specialist
Prime Flight
03.2022 - 01.2023
- Ensured compliance with safety regulations during transport operations.
- Managed logistics for cargo handling and freight movement.
- Organized delivery schedules and provided customers with timely updates.
Mail Sorter
Delta Global Staffing NKA Unifi
08.2019 - 03.2022
- Sorted and organized incoming mail, ensuring accurate distribution to appropriate departments.
- Input and maintained data in the digital filing system to track mail dispatch and receipt dates.
- Ensured compliance with postal regulations and procedures.
- Collaborated with team members to ensure timely delivery of mail.
Maintenance Technician
Yule Forest
10.2017 - 12.2019
- Maintained and ensured the operational readiness of facilities hosting seasonal events, including a pumpkin patch and Christmas tree farm.
- Delivered exceptional customer service, assisting clients with inquiries and facilitating smooth operations at the parking lot and front gate.
- Collaborated with team members to enhance the overall guest experience during high-traffic events.
- Assisted in inventory management by restocking items as needed.
Cart Pusher/Baggage Handler
ABM Industries
Atlanta, USA
05.2018 - 07.2019
- Provided essential services and information to travelers at Hartsfield-Jackson Atlanta International Airport, ensuring a seamless experience by guiding them through airport facilities and amenities.
- Assisted guests with their movement throughout the airport, enhancing their overall travel experience through personalized support and clear communication.
Education
Cybersecurity -
Southern Crescent Technical College
GriffinSkills
- Attention to detail
- Customer service
- Basic first aid
- Safety awareness
- Wheelchair handling
- Safety compliance
- Customer assistance
- Mobility support
- Professionalism and courtesy
- Baggage handling abilities
- Baggage handling
- Stock replenishment
Timeline
Wheelchair Agent
Unifi Aviation
05.2024 - Current
Transportation Specialist
Prime Flight
03.2022 - 01.2023
Mail Sorter
Delta Global Staffing NKA Unifi
08.2019 - 03.2022
Cart Pusher/Baggage Handler
ABM Industries
05.2018 - 07.2019
Maintenance Technician
Yule Forest
10.2017 - 12.2019
Cybersecurity -
Southern Crescent Technical College