Britney Vazquez
Corona ,NY
Summary
Dedicated Wheelchair Agent at ABM Industries with expertise in passenger assistance and wheelchair operation. Enhanced service quality through effective team collaboration and training initiatives. Committed to safety compliance, I successfully implemented feedback mechanisms, ensuring a seamless experience for passengers with mobility needs and special requirements.
Overview
4
4
years of professional experience
Work History
Wheelchair Agent
ABM Industries
East Elmhurst, NY
04.2022 - Current
- Assisted passengers with mobility needs, ensuring safe and efficient transport.
- Operated wheelchair equipment, maintaining functionality and compliance with safety standards.
- Collaborated with team members to streamline passenger assistance processes.
- Trained new staff on proper wheelchair handling techniques and customer service protocols.
- Implemented feedback mechanisms to improve service quality and address passenger concerns.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Skills
Passenger assistance
Wheelchair operation
Safety compliance
Team collaboration