Open To Work
David Kern
Unifi Aviation
Work Preference
Desired Job Title
Wheelchair AgentWheelchair Lead/Ambassador CoordinatorWheelchair DispatcherWork Type
Full TimeLocation Preference
On-SiteLocation:
Houston, TXOpen to relocation:
YesImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company Retreats6
Years of experience
Summary
Dynamic wheelchair lead with extensive experience in training and mentoring staff. Proven success in optimizing operations and ensuring compliance with safety protocols, resulting in improved service delivery and team efficiency.
Work History
Wheelchair Agent
25 Years 7 Months- Assisted passengers with mobility needs, ensuring timely and safe wheelchair transport between terminals.
- Coordinated equipment usage, maintaining compliance with safety protocols and operational standards.
- Trained new staff on wheelchair handling procedures, enhancing team efficiency and service quality.
- Monitored wheelchair inventory, facilitating prompt repairs and replacements to minimize downtime.
Wheelchair Lead/Ambassador Coordinator
9 Months- Oversaw daily operations, optimizing workflow efficiency and resource allocation.
- Developed training materials to enhance staff knowledge and compliance with safety regulations.
- Led onboarding programs for new team members, ensuring seamless integration into operations.
- Mentored junior ambassadors, fostering professional growth and skill development.
Wheelchair Dispatcher
2 Years 4 Months- Utilized dispatch software to track and optimize resource allocation effectively.
- Managed communication between flight crews, ground staff, and air traffic control.
- Developed and implemented standard operating procedures for improved efficiency.
- Coordinated aircraft ground operations, ensuring timely departures and arrivals.
Education
High School Diploma
- [2.5] GPA
- Extracurricular Activities: [Baseball & GYM]
Skills
Wheelchair navigation
Disability awareness
Patient assistance
Passenger assistance
Safety awareness
Safety procedures
Safety monitoring
Passenger communication
Coordinating schedules
Customer service
Documentation verification
Safety compliance
Security screenings
Operational troubleshooting
Service coordination
Public announcements
Strong organization
Time management
Collaboration
Organizational skills
Reliability
Teamwork
Critical thinking
Adaptability skills
Task juggling
Problem-solving skills
Analytical skills
Resolving conflicts
Effective communication
Active listening
Interpersonal abilities
Building relationships
Emotional assistance
Customer empathy
Professional courtesy
Task prioritization
Queue management
Professionalism
Conflict resolution
Work ethic
Flexibility
Accomplishments
- Achieved [recommendations and reliability] by completing [multiple work orders and training] with accuracy and efficiency.
- Collaborated with team of [15 including management] in the development of [passenger handling and safety regulations].
Interests
Gym Workouts
Enjoy participating in Soccer
Meditation
and Gym for overall physical and mental well-being.
Mindfulness Practices
Regularly practice mindfulness and meditation for overall wellness.
Avid Reader
Blogging/Vlogging
Reading
Timeline
Wheelchair Lead/Ambassador Coordinator
Unifi Aviation
07.2023 - 04.2024
Wheelchair Dispatcher
Unifi Aviation
03.2021 - 07.2023
Wheelchair Agent
Unifi Aviation
12.2000 - Current
Benjamin O. Davis Jr High School
High School Diploma