Sandra Bravo
Cleveland,TX
Summary
Achieved high levels of customer satisfaction through dedicated service and relationship building. Delivered exceptional communication skills to exceed client expectations. Contributed to team success by maintaining a detail-oriented approach to tasks.
Overview
22
22
years of professional experience
Work History
Wheelchair Agent
Unifi Aviation Service LLC
Houston, TX
09.2023 - Current
- Assisted passengers with mobility needs, ensuring comfortable and safe transport.
- Provided personalized support to passengers, addressing individual needs and concerns effectively.
- Assisted passengers by transporting and claiming personal baggage and belongings.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
- Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
Cabin Service Lead agent
G2 Secure Staff
Houston, TX
04.2023 - 08.2023
- Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors, and galley stocking per aircraft specifications. Responsible for overseeing crew, responding to client and employee needs, and addressing any issues with a supervisor.
Assistant Teacher
Atascocita Montessori School
Humble, Texas
03.2022 - 06.2023
- Formed positive, trusting and nurturing relationships with children.
- Monitored children and continually modeled good decision-making.
- Promoted healthy and engaging early childhood learning environment through clean and risk-free room arrangements.
- Established and maintained positive and productive relationships with families to support child's growth and development.
- Performed light maintenance and housekeeping duties of classroom, common-use areas, and playgrounds.
- Helped with classroom activities, mealtimes and implementation of developmentally appropriate lesson plans.
Line Coordinator
Hewlett Packard Enterprise
Houston, Texas
11.2012 - 10.2017
- Motivated employees to continuously grow knowledge and enhance abilities.
- Covered daily office workloads through effective staffing and resource coordination.
- Preserved customer loyalty by quickly and completely resolving complaints.
Assembler Technician
Hewlett Packard Enterprise
Houston, Texas
05.2004 - 11.2012
- Verified correct assembly by cross-referencing parts lists and diagrams.
- Set up jobs in alignment with work order instructions and job specifications.
- Followed company instructions, safety policies and rules to maintain healthy work environments.
- Drilled, adjusted and inspected parts to verify compliance with specifications.
- Maintained work areas, machines and equipment for favorable operation.
Education
Associate in Applied Science (A.A.S.) - Computer Network Specialization -Cisco
Lone Star College
Houston, Texas12.2020
Certificate Network Analyst - undefined
Lone Star College
Houston, Texas12.2020
Certificate of High School Equivalency - undefined
Texas Education Agency
Houston, Texas08.2018
Skills
Customer service
- Disability awareness
- Patient assistance
- Customer service management
- Passenger assistance
- Boarding support
- Passenger ramp assistance
Reliability
Problem solving
Customer service
LANGUAGE
Spanish
Native
Timeline
Wheelchair Agent
Unifi Aviation Service LLC
09.2023 - Current
Cabin Service Lead agent
G2 Secure Staff
04.2023 - 08.2023
Assistant Teacher
Atascocita Montessori School
03.2022 - 06.2023
Line Coordinator
Hewlett Packard Enterprise
11.2012 - 10.2017
Assembler Technician
Hewlett Packard Enterprise
05.2004 - 11.2012
Associate in Applied Science (A.A.S.) - Computer Network Specialization -Cisco
Lone Star College
Certificate Network Analyst - undefined
Lone Star College
Certificate of High School Equivalency - undefined
Texas Education Agency