Magen Smith
Cullman,AL
Summary
Proven professional with a track record of enhancing passenger comfort and streamlining processes at Huntleigh. Expert in wheelchair navigation and disability awareness, coupled with exceptional customer service skills. Achieved significant improvements in passenger experience by training peers and managing efficient, courteous service. Demonstrates a strong work ethic and guest engagement, ensuring safety and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wheelchair Agent
Huntleigh
09.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Transported over 13 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
To-Go Server
Cracker Barrel
05.2023 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Education
No Degree - Occupational Therapy Assistant
Snead State Community College
Boaz, AL05-2026
No Degree - Occupational Therapy Assistant
Wallace State Community College
Hanceville, AL05-2026
Skills
- Wheelchair navigation
- Disability awareness
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Passenger assistance
- Baggage handling
- Security screenings
- Hospitality service expertise
- Strong work ethic
- Exceptional customer service
- Guest engagement
Certification
- Aisle Chair Certified Huntleigh 2024 October
Timeline
Wheelchair Agent
Huntleigh
09.2024 - Current
To-Go Server
Cracker Barrel
05.2023 - Current
No Degree - Occupational Therapy Assistant
Snead State Community College
No Degree - Occupational Therapy Assistant
Wallace State Community College
Similar Profiles
Paola Morales RodriguezPaola Morales Rodriguez
Cleaners at HuntleighCleaners at Huntleigh
Kavatony RiggsKavatony Riggs
Supervisor at HuntleighSupervisor at Huntleigh
Zane RobertsZane Roberts
Supervisor of Operations at Huntleigh USASupervisor of Operations at Huntleigh USA
Dawson KickerDawson Kicker
Electrical Apprentice at McPherson ElectricElectrical Apprentice at McPherson Electric
Laney DeMarisLaney DeMaris
Adaptive Dance Instructor at Cullman Parks and RecreationAdaptive Dance Instructor at Cullman Parks and Recreation