Kadeen Young
Phoenix,AZ
Summary
Dedicated Wheelchair Agent with extensive experience assisting passengers with mobility challenges and ensuring safe transport through airport terminals. Proven expertise in airport operations and collaboration with airline staff to enhance passenger satisfaction. Skilled in passenger assistance, safety protocol adherence, and effective communication, consistently prioritizing comfort and support during transit.
Overview
4
4
years of professional experience
Work History
Wheelchair Agent
PROSPECT AIRLINE SERVICES
Phoenix, AZ
06.2026 - Current
- Facilitated wheelchair transport for passengers through airport terminals and boarding gates, ensuring timely and comfortable assistance.
- Coordinated safe transfers with Prospect Airline Services staff and flight crews, enhancing passenger experience and safety.
- Guided travelers to check-in, security, and baggage claim areas.
- Safeguarded wheelchairs and mobility devices prior to loading and arrival at airport terminals.
- Supported customers during baggage claim processes at airport terminals, helping to streamline their travel experience.
Housekeeper
MASTERCORP
Scottsdale, Arizona
05.2026 - 07.2026
- Changed linens and made beds, ensuring adherence to Mastercorp housekeeping standards for guest satisfaction.
- Sanitized bathrooms and high-touch surfaces using approved cleaning chemicals.
- Restocked towels, toiletries, and room supplies, ensuring guest accommodations were fully equipped for a pleasant stay.
- Cleaned guest rooms and common areas, maintaining cleanliness and comfort for guests at Mastercorp resort properties.
- Reported maintenance issues to supervisors during Mastercorp room inspections.
Ramp Agent
UNITED AIRLINES
Newark, New Jersey
03.2023 - 01.2026
- Loaded and unloaded baggage, freight, and cargo, ensuring timely and safe handling from United ramp equipment.
- Transported baggage and cargo to and from aircraft, facilitating efficient ground operations.
- Operated baggage tugs, belt loaders, and pushback tractors safely.
- Guided United Airlines aircraft during arrival and pushback operations.
- Secured baggage carts, cargo bins, and service equipment for transport.
- Guided United Airlines aircraft during arrival and pushback, contributing to safe and on-schedule departures.
Package Handler
UNITED POSTAL SERVICE
Newark, Nj
09.2024 - 01.2025
- Sorted packages by zip code and delivery route to streamline sorting process.
- Loaded and unloaded parcels to ensure timely delivery for United Postal Service operations.
- Scanned shipping labels to maintain accurate tracking of shipments.
Overnight Stocker and Receiver
HELLO FRESH
Newark, Nj
07.2022 - 09.2023
- Unloaded trucks, organized pallets for cold storage and designated receiving lanes to streamline inventory management.
- Unloaded trucks and organized pallets for cold storage and receiving lanes.
- Scanned inventory with warehouse systems and updated stock locations accurately.
- Scanned inventory with warehouse systems, updating stock locations to ensure accurate inventory tracking.
Package Handler
FEDEX
Edison, New Jersey
03.2023 - 08.2023
- Sorted packages by zip code, route, delivery destination to ensure accurate and timely deliveries.
- Inspected packages for damage, leaks, labeling errors to maintain quality standards and reduce returns.
- Inspected packages for damage, leaks, and labeling errors.
- Assisted in loading delivery trucks with prepared packages to optimize delivery schedules.
- Sorted packages by zip code, route, and delivery destination.
Education
MASTER OF INFORMATION SYSTEM MANAGEMENT - CRIMINAL JUSTICE
Montclair State University
Montclair, NJSkills
- Wheelchair assistance
- Passenger assistance
- Boarding assistance
- Pre-boarding procedures
- Airline regulations
- Safety regulations
- Safety procedures
- Equipment handling
- Team coordination
- Customer service
- Compliance adherence
- Professionalism and courtesy
- Passenger ramp assistance
LANGUAGES
English:, Professional, Patios:, Professiona
Timeline
Wheelchair Agent
PROSPECT AIRLINE SERVICES
06.2026 - Current
Housekeeper
MASTERCORP
05.2026 - 07.2026
Package Handler
UNITED POSTAL SERVICE
09.2024 - 01.2025
Ramp Agent
UNITED AIRLINES
03.2023 - 01.2026
Package Handler
FEDEX
03.2023 - 08.2023
Overnight Stocker and Receiver
HELLO FRESH
07.2022 - 09.2023
MASTER OF INFORMATION SYSTEM MANAGEMENT - CRIMINAL JUSTICE
Montclair State University