MUSTEFA Sekate
Seattle,Washington
Summary
Friendly Wheelchair Agent possessing positive attitude and in-depth knowledge of boarding and disembarking procedures. Accommodating individual with 8 years of experience assisting elderly, sick and injured passengers to and from assigned gates. Comfortable lifting up to 50 pounds and handling personal passenger luggage and baggage. Courteous Passenger Service Agent boasting 8 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
9
9
years of professional experience
Work History
Wheelchair Agent
G2 Secure Staff
07.2015 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Located and read airport monitors to determine arrival and departure information.
- Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- My assist in arranging ground transportations.
- Gathers wheelchairs in the concourse and returns them to the staging area for use.
- Ensure to check boarding passes of passengers being seated onto vehicles.
- Communicates instructions and special services to gate agent or other personnel for passengers with special needs.
Wheelchair Agent
Huntleigh USA
03.2015 - 02.2016
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Located and read airport monitors to determine arrival and departure information.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
Housekeeping Attendant
Aramark Facility Services
10.2014 - 05.2015
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor of Science - Physics Teacher Education
Madda Walabu University
Robe,Oromia,Ethiopia09.2013
Skills
- Special Assignments
- Customer Retention
- Security Patrol
- Checking in Passengers
- Wheelchair Assistance
- Agent Coordination
- Luggage Assistance
Languages
English
Native or Bilingual
Amharic and Oromo
Native or Bilingual
Timeline
Wheelchair Agent
G2 Secure Staff
07.2015 - Current
Wheelchair Agent
Huntleigh USA
03.2015 - 02.2016
Housekeeping Attendant
Aramark Facility Services
10.2014 - 05.2015
Bachelor of Science - Physics Teacher Education
Madda Walabu University