Abubakar Khan
Frisco,TX
Summary
A results-driven leader with hands-on experience in managing shifts and ensuring top-notch quality. Passionate about training and developing employees, I've helped boost customer satisfaction through strong service skills and team collaboration. With a knack for cash handling and problem-solving, I excel at guiding teams and mentoring individuals to reach their full potential. My focus on people and performance helps me create a positive work environment while driving operational success.
Overview
3
3
years of professional experience
Work History
Shift Manager
Pizza Hut
10.2023 - Current
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Exercised composure under pressure and in escalated customer service scenarios.
Cashier
Burlington Coat Factory Distribution Center
08.2023 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Online Grocery Associate
Walmart
07.2021 - 05.2023
- Tracked substitutions and informed customers of changes.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Associate of Applied Science - Cybersecurity
Collin Community College
Frisco05.2026
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Team Development
- Mentoring and Coaching
- Quality Assurance
Timeline
Shift Manager
Pizza Hut
10.2023 - Current
Cashier
Burlington Coat Factory Distribution Center
08.2023 - Current
Online Grocery Associate
Walmart
07.2021 - 05.2023
Associate of Applied Science - Cybersecurity
Collin Community College