Abubakarr Jalloh
Hilliard,OH
Summary
Motivated and detail-oriented customer service professional with hands-on experience in fraud prevention and support at Chase Bank and TD Bank. Adept at managing customer inquiries, resolving issues, and providing efficient solutions. Seeking an entry-level customer service role to utilize strong communication and problem-solving skills to contribute to a team-oriented environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Upstart banking
Associated Asset Management
Columbus, Ohio
01.2025 - 11.2025
- Associate with high banking qualities Customer service, helping clients with bank loan, auto, guiding them through emails and phone calls To help them provide the best outcome regarding of their needs .
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Fraud Analyst Intern
TD Bank
Brooklyn, NY
12.2023 - 02.2024
- Monitored accounts for signs of fraud, verifying transaction details and escalating suspicious activities to senior staff.
- Communicated directly with customers to inform them about account security breaches, helping to protect their assets.
- Processed fraud claims efficiently and accurately, ensuring timely resolution of customer complaints.
- Worked with the customer service team to update accounts and remove fraudulent charges, ensuring customer satisfaction.
- Gained familiarity with fraud prevention tools, policies, and software systems used to mitigate risks.
Fraud Analyst Intern
Chase Bank
Brooklyn, NY
06.2023 - 08.2023
- Investigated and reviewed potentially fraudulent transactions to ensure customer security and financial protection.
- Assisted customers by identifying unauthorized activity and resolving fraud-related inquiries, ensuring prompt resolution of issues.
- Collaborated with team members to analyze patterns in fraud attempts, helping to prevent future occurrences.
- Maintained accurate records of customer interactions and fraud investigations, adhering to privacy regulations.
- Provided exceptional customer service by maintaining professionalism and empathy during stressful situations.
Security Sparks protection
Security Officer
New York, New York
02.2017 - 10.2019
- Working as a security officer with securitizing high buildings residential, warehouses, shafts gate while monitoring cameras, helping residents with safety, patrolling areas to provide safety & guidelines.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
ABG High School
Brooklyn, NYSkills
- Strong customer service and communication skills
- Fraud detection and prevention techniques
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Knowledge of financial systems and banking operations
- Ability to handle sensitive information with confidentiality
- Problem-solving and conflict resolution abilities
- Time management and multitasking
Certification
Fraud Prevention and Detection, online certification, 2023
References
Available upon request.
Timeline
Upstart banking
Associated Asset Management
01.2025 - 11.2025
Fraud Analyst Intern
TD Bank
12.2023 - 02.2024
Fraud Analyst Intern
Chase Bank
06.2023 - 08.2023
Security Sparks protection
Security Officer
02.2017 - 10.2019
High School Diploma -
ABG High School