Abuk Majak
Vanguard
Glendale,AZ
1
Certification
8
years of professional experience
Led initiatives to enhance route management and elevate customer service standards. Championed team efforts to exceed sales and support targets while ensuring customer satisfaction. Oversaw administrative functions, including payment processing and issue resolution, to streamline operations. Drove efficiency in resource utilization to maximize operational effectiveness. Cultivated strong partnerships with vendors, customers, and team members to foster collaboration. Enhanced reporting, recordkeeping, and inventory accuracy through effective management practices. Demonstrated flexibility and commitment to continuous learning to contribute to team success. Sought entry-level opportunities to leverage organizational skills for company growth.
Work History
401k Group Representative
4 Years 5 Months- Championed participant and beneficiary interests through dedicated service. Facilitated benefit provision for plan participants while managing associated costs effectively. Demonstrated prudent decision-making and diligence in executing responsibilities. Complied with plan documentation and implemented diversified investment strategies. Analyzed investment gains and losses for informed decision-making. Managed withdrawal processes, including loans and distributions. Reported quarterly ending balances accurately. Oversaw vested account balances for 401k plans. Assessed quarterly rate of return influenced by market dynamics and asset allocation.
Caregiver
4 Years 8 Months- Achieved improved nutritional outcomes by gathering dietary information and monitoring patient intake. Maintained a clean and well-stocked household environment while efficiently managing errands and laundry. Enhanced client self-esteem and wellness by assisting with daily living needs, including personal grooming. Optimized treatment planning by effectively communicating vital patient information to healthcare staff. Fostered a safe and organized environment that contributed to client happiness and security. Elevated patient quality of life through compassionate and attentive care. Conducted thorough observations of patients to identify changes in their physical and emotional conditions. Collaborated with families and staff to address client challenges and ensure positive living situations. Developed meal plans that met specific nutritional requirements. Administered medications in accordance with care plans to ensure compliance. Provided reliable transportation for clients to essential appointments and errands. Documented vital signs and medication responses to identify any concerning trends. Ensured cleanliness of clothing and bedding to minimize infection risks.
Customer Service Representative/ Cashier
2 Years 3 Months- Directed receipt issuance and refund processing to enhance customer satisfaction. Promoted customer loyalty through friendly service and knowledgeable assistance. Oversaw cash register operations, ensuring efficient payment processing and accurate receipt issuance. Managed communication channels, including emails and calls, to address customer needs. Engaged with customers via live chat to provide timely support. Maintained detailed records of customer complaints for quality improvement. Supervised customer account management to ensure accuracy. Executed customer transactions with precision using point-of-sale systems. Enhanced the shopping experience by delivering exceptional service. Monitored cash drawer for discrepancies, contributing to accurate financial reporting. Trained and mentored new cashiers on operational and service standards.
Cast Member
2 Years 6 Months- Led daily team operations to support guest satisfaction and maintain service quality. Assisted customers with inquiries to enhance their shopping experience. Monitored cash drawer for discrepancies to promote accurate financial reporting. Trained new cashiers on register operation and customer service protocols. Greeted and seated guests to facilitate prompt service. Managed reservations and waitlists to optimize seating capacity. Maintained clean and organized work areas to ensure safety and quality in food preparation. Operated cleaning equipment to uphold sanitation standards across facilities.
Education
Bachelor of Science - Business Accounting
Currently pursuing her bachelor's in business accounting.
High School Diploma
Skills
Achieved improved data accuracy through effective management of transcription initiatives and streamlined information collection processes. Enhanced database management and data collection strategies
resulting in higher accuracy levels. Identified errors and implemented software troubleshooting protocols
leading to reduced downtime. Resolved complex data entry issues
contributing to operational efficiency. Improved data quality and fostered positive customer relations in call center settings
enhancing overall customer satisfaction. Elevated customer service standards and optimized scheduling practices
resulting in better resource allocation. Managed credit card payment processing and maintained store operations
ensuring seamless transactions. Drove technical troubleshooting initiatives and facilitated effective communication within teams
improving collaboration. Championed multitasking and problem resolution strategies
leading to quicker issue resolution. Leveraged auto claims experience to enhance service delivery
resulting in improved customer feedback. Promoted flexibility and adaptability within team management
fostering a responsive work environment. Cultivated a collaborative work environment and enhanced team performance
leading to increased productivity. Applied advanced computer skills for efficient organization and planning
streamlining workflows. Navigated conflict resolution and strengthened team-building efforts
resulting in a more cohesive team. Fostered collaboration and maintained a strong work ethic
contributing to a positive workplace culture. Employed critical thinking to drive project planning success
ensuring timely project completion. Enhanced people skills and contributed to effective inbound phone call management
improving response times. Updated accounts and provided live chat and email support while conducting claims analysis
ensuring thorough customer assistance.
Certification
- First Aid Certification
- CPR Certification
- Fingerprint Card
- DCW certification
- Article 9
- Prevention & Support
Timeline
401k Group Representative
Vanguard
08.2020 - 01.2025Read More
Caregiver
Proverbs Group Home
04.2019 - 12.2023Read More
Customer Service Representative/ Cashier
Walmart
09.2018 - 12.2020Read More
Cast Member
Chuck E Cheese
08.2016 - 02.2019Read More
Ironwood High School
High School Diploma
Read More
Arizona State University
Bachelor of Science from Business Accounting
Read More