Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
ed

Abulfadel Fadel

Houston,TX

Summary

Abulfadel K. Fadel
3335 Cabin Woodway
Houston, Texas 77084
fadelworks80h_6d24y@yahoo.com
832-216-6439

Dear Hiring Manager,

I am excited to present my application for opportunities in IT, cybersecurity, and customer service. With a robust background in these areas, I am eager to bring my skills and passion to a dynamic and innovative organization.

In my recent role at HF Organics, I developed strong customer service skills and gained significant experience in IT and cybersecurity. My responsibilities included providing excellent customer service, managing IT information, and ensuring company security. I hold certifications in Technical Support Fundamentals and Security, which have equipped me with the knowledge and skills necessary to excel in these areas.

Additionally, I have diverse volunteer experience, including coordinating a local blood drive. In this role, I guided donors to their designated locations, assisted them in filling out information forms, distributed snacks and shirts, and engaged with them to keep their minds at ease during the process. This experience further honed my interpersonal and organizational skills, which are essential for any professional setting.

I am eager to pursue a career that allows me to utilize my customer service expertise and IT skills. My goal is to join a forward-thinking organization where I can continue to grow professionally while contributing to the success of the team.

Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasm can benefit your organization. Please feel free to contact me at 832-216-6439 or fadelworks80h_6d24y@yahoo.com.

Sincerely,

Abulfadel K. Fadel

Overview

1
1
year of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

HF Organics
01.2023 - Current
  • Providing excellent customer service to clients and customers
  • Managing customer inquiries and resolving issues promptly and efficiently
  • Demonstrating expertise in technical support fundamentals and security
  • Ensuring company security protocols are followed and maintained
  • Collaborating with team members to improve customer service processes
  • Participating in ongoing training and development to stay updated on IT trends and advancements
  • Using strong communication skills to effectively convey technical information to non-technical stakeholders
  • Maintaining a high level of professionalism and integrity in all customer interactions.

Cashier

Popeyes Chicken
01.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Workedorked at two separate locations worked over 80 hours in 2 weakes

Education

BACHELOR OF ARTS (B.A.) IN HOSPITALITY MANAGEMENT -

Hcc
Houston, TX
09.2025

HIGH SCHOOL DIPLOMA -

Mayde creek high school
Houston, TX
04.2023

Skills

  • Medical terminology knowledge
  • Money handling abilities
  • Order Fulfillment
  • Call Management
  • Data Entry
  • Information Security
  • Scheduling
  • Follow-up skills
  • Active Listening
  • Call Center Operations
  • Call center experience
  • Live chat support
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Problem-solving abilities
  • Cyber security
  • Customer service
  • Customer service CVS
  • Cashier

Volunteer Experience

MD ANDERSON RED CROSS BLOOD DRIVE VOLUNTEER, Houston, TX, 10/01/23, 02/01/24

Timeline

Cashier

Popeyes Chicken
01.2023 - 12.2023

CUSTOMER SERVICE REPRESENTATIVE

HF Organics
01.2023 - Current

BACHELOR OF ARTS (B.A.) IN HOSPITALITY MANAGEMENT -

Hcc

HIGH SCHOOL DIPLOMA -

Mayde creek high school
Abulfadel Fadel