Andrew Burt
San Diego,CA
Summary
Adaptable and solutions-oriented technology professional with a proven track record of leading teams to achieve strategic company goals. Leverages a strong foundation in complex problem-solving and meticulous documentation to effectively manage initiatives from start to finish. Excels at bridging the gap between technical teams and non-technical stakeholders to ensure alignment and clear communication.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Service / Project Engineer Tier II
Xceptional
San Diego, CA
08.2022 - Current
- Served as the primary Project Manager and technical lead for MSP client onboarding projects, acting as the primary point of accountability for ensuring on-time delivery and seamless service transitions..
- Develops and implements standard operating procedures (SOPs) and policies that drive daily company workflows.
- Advocate for the engineering team, championing process changes that improve workflows and overall quality of life.
- Facilitates regular meetings with key stakeholders to define comprehensive project requirements and deliver transparent progress updates.
- Directed a 200-hour documentation overhaul initiative for all managed clients, improving data accuracy and team efficiency.
IT Support Analyst and Consultant
Versa Computing (MSP)
San Diego, CA
03.2022 - 08.2022
- Administer and support 500+ users daily in Azure, 365, Endpoint, SharePoint, Teams and Zoom assuring customers receive a 5-star experience.
- Performed in-depth research and documentation to not only complete complex tickets, but also to ensure current/future employees understand how to solve those tickets if issues reoccur.
- Is present for weekly onboarding meetings to educate and support new users on any questions they may have on company equipment and tools.
Geek Squad Advanced Repair Agent
Best Buy
Moreno Valley, CA
05.2021 - 03.2022
- Conducted diagnostic procedures to determine root cause of customer problems and provides accurate repair recommendations.
- Performed client education by teaching clients how to use and navigate their computers and/or programs.
Dangerous Goods Agent
Fedex Express
Ontario, CA
12.2014 - 03.2021
- Performed inspections on hazardous material and documented findings for safe flight confirmation, while leading a team of 7 members.
Education
2014-2016 - General Studies
CSUSB
San Bernardino, CA2019-2020 - Business
National University
Online Skills
System Backup And Recovery
Hardware Troubleshooting
Software Troubleshooting
Hardware Configuration
Systems Administration
Cloud Computing
Cybersecurity
Virtualization
Kaseya Suite
Networking
Ekahau
Meraki
M365
Azure
- Cisco
- Linux
Certification
CompTIA A+ Certification
CompTIA Net+ Certification
CompTIA Sec+ Certification
Google IT Certification
LogicMonitor Certified Associate
Hobbies
- Sports
- Golfing
- Photography
Timeline
Service / Project Engineer Tier II
Xceptional
08.2022 - Current
IT Support Analyst and Consultant
Versa Computing (MSP)
03.2022 - 08.2022
Geek Squad Advanced Repair Agent
Best Buy
05.2021 - 03.2022
Dangerous Goods Agent
Fedex Express
12.2014 - 03.2021
2014-2016 - General Studies
CSUSB
2019-2020 - Business
National University