ALEJANDRO PULGARIN
Las Cruces,NM
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Operator I (Tier II)
A & T Systems
White Sands Missile Range, NM
01.2023 - Current
- Active Directory.
- Computer Imaging.
- This position requires being totally autonomous without leadership present.
- So, being self-sufficient and having high problem-solving skills are always present.
- Provided user support for all system applications and hardware components.
- Created detailed reports on system usage, performance metrics and other related data points.
- Collaborated with IT staff members to troubleshoot complex problems encountered by users.
- Conducted regular maintenance checks on computers to identify potential issues before they arise.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Installed, configured and maintained computer hardware and software systems.
Intermediate Help Desk Technician
H2 Performance Consulting
White Sands Missile Range, NM
01.2022 - 01.2023
- Adobe Products
- Active Directory
- Remote Software (ex.)
- Dameware)
- Remedy Ticket Support.
- As an intermediate tech, my job was to take care of the customers, which involved updating/patching and imaging computers.
- As well as troubleshoot various hardware.
- I trained staff and had to generate weekly reports.
- I worked closely with the manager to fix and maintain the systems passing through.
- This position also requires being in contact with a lot of VIPs and working directly with them, which enabled me to work extremely well under pressure and quickly.
- Ensured compliance with established standards, policies, and procedures.
- Responded promptly to customer inquiries via phone or email.
Education
BA - Information Technology
Western Governors University
Remote10.2024
BA - Computer Science
New Mexico State University
Las Cruces, New Mexico01.2019
High School Degree -
Arrowhead Park Early College High School
Las Cruces, New Mexico01.2017
Associates of Applied Science - Creative Media, Digital Graphics
Doña Ana Community College
Las Cruces, New Mexico01.2017
Skills
- Virtualization
- Automation Support
- Server Support
- Hardware and software updates
- Hardware and software installation
- System Administration
- Data Entry
- Hardware Repair
- Backup and recovery
- Troubleshooting
- Networking support
- Analytical Thinking
- Data Management
- Customer Service
- Risk Mitigation
- Bug Reports
Trainingscertificatesother
- CompTIA Security+
- DoD Secret Clearance
- Cyber Security Fundamentals (2023)
- DOD Initial Orientation and Awareness Training
- Privileged User Cybersecurity Responsibilities Training
- Records Management Awareness Training
- TARP Training
Certification
- Comptia Security+
- Cert. Digital Graphics
- Cert. Creative Media
References
References available upon request.
Timeline
Computer Operator I (Tier II)
A & T Systems
01.2023 - Current
Intermediate Help Desk Technician
H2 Performance Consulting
01.2022 - 01.2023
BA - Information Technology
Western Governors University
BA - Computer Science
New Mexico State University
High School Degree -
Arrowhead Park Early College High School
Associates of Applied Science - Creative Media, Digital Graphics
Doña Ana Community College