Abygail Jackson
Escanaba,Michigan
Summary
Dedicated professional with strong multitasking and communication skills in fast-paced environments. Committed to enhancing customer experiences and operational efficiency through attention to detail and adaptability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Cat-Man-Dos
Escanaba, MI
01.2026 - Current
- Prepared and served cocktails, ensuring adherence to recipes and presentation standards.
- Adapted quickly to new tasks and responsibilities in fast-paced environment, ensuring smooth operations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Assisted in maintaining cleanliness and organization of bar area, enhancing customer experience.
- Managed cash register transactions accurately, providing efficient service during busy hours.
- Communicated with team members to streamline service workflows and improve efficiency.
- Monitored inventory levels, assisting in restocking supplies as needed to prevent shortages.
Loan Servicing Collections
First Bank Upper Michigan
Gladstone, MI
10.2024 - 12.2025
- Excellent communication skills, both verbal and written.
- Managed delinquent accounts, ensuring timely communication with clients regarding payment options.
- Facilitated payment arrangements, enhancing customer satisfaction through effective negotiation techniques.
- Collaborated with underwriting teams to evaluate borrower eligibility for loan modifications and repayment plans.
- Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
- Supported legal proceedings related to foreclosure actions by providing comprehensive documentation and coordinating with attorneys as necessary.
- Reduced delinquency rates by implementing effective mortgage collections strategies.
- Participated in continuous improvement initiatives aimed at enhancing overall mortgage collections operations within the organization.
- Provided exceptional customer service, addressing borrower concerns and questions regarding loan repayments.
- Developed strong relationships with clients, fostering an environment conducive to successful payment arrangements and resolutions.
- Managed a portfolio of delinquent loans, ensuring proactive follow-up and successful resolution of accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Contributed to the reduction of company losses by effectively managing high-risk accounts.
- Monitored account statuses, identifying trends to mitigate potential defaults and improve collection strategies.
Collections Specialist
Peninsula Federal Credit Union
Escanaba, MI
03.2024 - 09.2024
- Managed collections processes for delinquent accounts, ensuring timely and effective communication with members.
- Maintained and balanced month end reports with delinquency numbers and general ledgers, including CECL call report.
- Achieved favorable legal outcomes through initiation of default judgment processes. Negotiated effectively in court to establish sustainable monthly payment plans or secure judgment.
- Managed relationships with local and out-of-state companies to initiate repossession activities, ensuring compliance with legal standards.
- Utilized collection software to track account statuses and maintain accurate records of member interactions.
- Developed strategies to negotiate payment plans, enhancing member satisfaction while recovering outstanding debts.
- Collaborated with team members to streamline collection procedures, improving overall operational efficiency.
- Trained new staff on collections protocols and best practices, promoting consistency in service delivery.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Used skip tracing and other techniques to locate debtors.
- Worked well in a team setting, providing support and guidance.
- Assisted in preparation of legal notices and documentation for foreclosure proceedings.
- Collaborated with the legal department to initiate foreclosure proceedings when necessary, protecting company assets.
General Education Secretary
Delta Schoolcraft ISD
Escanaba, MI
08.2023 - 03.2024
- Managed daily administrative tasks, ensuring efficient office operations and support for educational staff.
- Implemented filing systems that improved document retrieval efficiency by organizing educational materials systematically.
- Maintained student records and databases, ensuring accuracy and compliance with district policies.
- Facilitated efficient staff meetings by preparing agendas, taking minutes, and distributing pertinent materials to attendees.
- Processed customer invoices and payments accurately using accounting software.
- Maintained comprehensive documentation for all transactions, ensuring compliance with policies.
- Submitted cash and check deposits and generated cash receipts to record money received.
Call Center Representative
Peninsula Federal Credit Union
Escanaba, MI
04.2021 - 06.2022
- Assisted members with account inquiries, ensuring prompt and accurate responses.
- Utilized conflict resolution skills to de-escalate challenging customer situations effectively.
- Trained new representatives on procedures, policies, and customer service best practices.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Handled high-volume incoming calls while maintaining professional communication standards.
- Resolved member issues by identifying root causes and providing effective solutions.
- Educated members on financial products, enhancing their understanding and engagement.
Vault Teller
Peninsula Federal Credit Union
Escanaba, MI
01.2020 - 04.2021
- Processed member transactions efficiently and accurately, ensuring compliance with credit union policies.
- Managed vault operations, maintaining cash levels and inventory accuracy to support branch needs.
- Conducted regular audits of cash reserves, identifying discrepancies and implementing corrective actions.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
- Resolved member inquiries promptly, enhancing satisfaction and fostering long-term relationships with clients.
- Monitored compliance with regulatory requirements, minimizing risks associated with vault operations and transactions.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Oversaw maintenance and balancing of teller cash drawers to ensure accuracy and compliance.
- Conducted thorough weekly audits and ensured optimal cash levels in dispenser machines to support operational efficiency.
Server/Bartender
Hudsons Classic Grill
Escanaba, MI
08.2018 - 04.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, prioritizing guest needs and requests.
- Trained and mentored new servers on restaurant policies and service techniques.
- Maintained cleanliness and organization of dining area to meet health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Family Inn
Escanaba, MI
09.2015 - 04.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu items and service standards.
- Processed customer orders accurately using point-of-sale system.
- Maintained cleanliness of dining area, ensuring compliance with health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Executed opening and closing procedures to maintain operational efficiency.
Education
High School Diploma -
Escanaba High School
Escanaba, MI05-2019
Skills
- Strong multitasking
- Customer service
- Clear and effective communication
- Patience and tolerance
- Detail-oriented
- Highly adaptable
- Data entry
- Critical thinking & problem solving
- Strong organizational skills
- Strongly focused on accuracy
Certification
- Certified Financial Counselor, NCUA - Achieved in 2024
Timeline
Bartender
Cat-Man-Dos
01.2026 - Current
Loan Servicing Collections
First Bank Upper Michigan
10.2024 - 12.2025
Collections Specialist
Peninsula Federal Credit Union
03.2024 - 09.2024
General Education Secretary
Delta Schoolcraft ISD
08.2023 - 03.2024
Call Center Representative
Peninsula Federal Credit Union
04.2021 - 06.2022
Vault Teller
Peninsula Federal Credit Union
01.2020 - 04.2021
Server/Bartender
Hudsons Classic Grill
08.2018 - 04.2020
Server
Family Inn
09.2015 - 04.2020
High School Diploma -
Escanaba High School