Abyguell Cosme
Naugatuck
Summary
Experienced in food and beverage management, with a strong background in employee training and operational oversight. Successfully identified areas for improvement within service processes, leading to enhanced customer satisfaction and team performance. Demonstrated ability to manage financial transactions accurately while maintaining effective communication between management and staff. Proficient in coordinating event logistics and managing inventory to support daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
The Cambria Hotel
New Haven
06.2024 - Current
- Developed strategies to improve the efficiency of front-of-house operations.
- Analyzed performance data and identified areas needing improvement or additional resources.
- Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
- Communicated customer feedback regarding menu items or services provided to management team.
- Served as a liaison between management and employees to ensure effective communication.
- Trained new employees on restaurant policies and procedures.
- Coordinated catering orders for special events ensuring timely delivery of food items.
- Assisted with ordering supplies and equipment necessary for daily operations.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Trained front of house staff in customer service excellence and operational procedures.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Delegated work to staff, setting priorities and goals.
Breakfast and Dinner Server
The Cambria Hotel
New Haven
06.2023 - Current
- Assisted with seating arrangements for large parties.
- Maintained cleanliness of work area throughout shift.
- Greeted guests with a friendly and professional demeanor.
- Handled cash transactions accurately and efficiently at the end of each shift.
- Accurately recorded orders from customers in a timely manner.
- Resolved customer issues promptly while maintaining a positive attitude.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Adhered to health department regulations regarding safe food handling practices.
Lead Bartender
The Cambria Hotel
Wallingford
06.2023 - Current
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Restocked beer and liquor regularly and after special events.
- Created signature beverages to increase revenue and patron loyalty.
Breakfast and Dinner Cook
The Cambria Hotel
New Haven
06.2023 - Current
- Managed multiple tasks simultaneously while maintaining focus on quality results.
- Designed creative recipes that met customer expectations while staying within budget guidelines.
- Suggested changes or improvements to existing recipes or procedures when needed.
- Monitored food temperatures throughout preparation process.
- Cleaned and maintained the kitchen in a safe and sanitary condition.
- Assisted in training new employees on proper meal preparation techniques.
Breakfast Server
The Hilton Garden Inn
Wallingford
06.2021 - 06.2023
- Stocked supplies such as napkins, straws, silverware, condiments before opening for business each day.
- Resolved customer complaints in an efficient and professional manner.
- Kept work station organized throughout shift by wiping down counters and shelving units regularly.
- Took orders from customers and relayed them to kitchen staff in a timely manner.
- Made sure that all food was served at proper temperatures according to health regulations.
- Performed closing duties such as restocking condiments, cleaning utensils, counting cash drawer contents.
- Demonstrated knowledge of restaurant menu items and their ingredients, prices, and preparation methods.
Banquet Captain
The Hilton Garden Inn
Wallingford
06.2021 - 06.2023
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Organized banquet staff to ensure efficient service of guests.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Coordinated with food and beverage team on menu selections and serving times.
- Monitored guest satisfaction levels throughout event duration.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
Bartender
The Hilton Garden Inn
Wallingford
06.2022 - 06.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Kitchen Prep Cook
The Hilton Garden Inn
Wallingford
06.2021 - 06.2023
- Tasted all prepared dishes to check flavor quality before serving.
- Complied with sanitation regulations while cleaning storing prepping and serving food items.
- Organized workstations with appropriate supplies tools and equipment for efficient workflow.
- Assembled dishes according to recipes and presentation standards.
- Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders.
- Prepared ingredients for meals according to recipes and menus.
- Adhered to safety protocols when handling sharp knives hot surfaces slippery floors hazardous chemicals.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
- Ensured that all food items were prepared according to established recipes and standards.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Completed special orders according to customer dietary needs.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CT06-2021
Some College (No Degree) - General Studies
Naugatuck Valley Community College
Waterbury, CTSkills
- Customer service
- Employee training
- Financial transactions
- Inventory management
- Event coordination
- Brand representation
- Training and coaching
- Team building
Certification
- Tips certified
- CPR certified
- Safe serve certified
Timeline
Front of House Supervisor
The Cambria Hotel
06.2024 - Current
Breakfast and Dinner Server
The Cambria Hotel
06.2023 - Current
Lead Bartender
The Cambria Hotel
06.2023 - Current
Breakfast and Dinner Cook
The Cambria Hotel
06.2023 - Current
Bartender
The Hilton Garden Inn
06.2022 - 06.2023
Breakfast Server
The Hilton Garden Inn
06.2021 - 06.2023
Banquet Captain
The Hilton Garden Inn
06.2021 - 06.2023
Kitchen Prep Cook
The Hilton Garden Inn
06.2021 - 06.2023
High School Diploma -
Naugatuck High School
Some College (No Degree) - General Studies
Naugatuck Valley Community College