Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Amina Karief

Customer Service/cashier
Anchorage,AK

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Goal-oriented worker with outstanding knowledge of typing and customer service. Proven history of increasing productivity and customer satisfaction with great phone skills and communication. Committed to best-in-class customer service and maintaining professionalism.
  • history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and great writing skills.
  • Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
  • Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training in customer service. Motivated to learn, grow and excel in any job.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
1
1
Language

Work History

Customer Service

Lowes
Anchorage, United States
01.2021 - 03.2022
  • Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled over 15 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction

Customer Service/Cashier

Mcdonalds
Anchorage, AK
01.2016 - 11.2021
  • Monitored systems and provided help in resolving complex problems.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Handled equipment, chemicals and materials properly and with caution.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service/Cashier

Popeyes
Anchorage, AK
09.2020 - 02.2021
  • Resolved customer complaints and maintained clean and tidy area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

West High School
Anchorage, AK
01.2016 - 12.2020

No Degree - Psychology

University of Alaska Anchorage
Anchorage, AK
12.2020 - Current

Skills

Safe food handling

Cosmetology

Attention to Detail

Analytical and Critical Thinking

Flexible and Adaptable

Teambuilding

Self-Motivated

Interpersonal Communication

Planning and Coordination

Sales expertise

Medical terminology knowledge

Training development aptitude

Strategic sales knowledge

Software

Microsoft Word

Google docs

Certification

National Honors Society

Timeline

Customer Service

Lowes
01.2021 - 03.2022

No Degree - Psychology

University of Alaska Anchorage
12.2020 - Current

Customer Service/Cashier

Popeyes
09.2020 - 02.2021

Customer Service/Cashier

Mcdonalds
01.2016 - 11.2021

High School Diploma -

West High School
01.2016 - 12.2020
Amina KariefCustomer Service/cashier