Vanessa Padilla
El Paso,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer servisce industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Empire Today
07.2015 - 08.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered 100+ inbound calls per day and directed to individuals or departments.
Quality Control Inspector
Fed Ex Ground
10.2013 - 07.2015
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Inspected and repaired products to meet project expectations.
- Inspected packages to make sure they were deliverable.
- If package was damaged, would re-package and relabel to make sure it was to customer satisfaction.
Customer Service Associate
Lone Star Laundry
10.2010 - 06.2013
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
High School Diploma -
El Paso Academy Charter High School
El Paso, TX05.2003
Skills
- Credit card payment processing
- Technologically savvy
- Quality assurance controls
- High-energy attitude
- Clerical support
- Adaptive team player
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Empire Today
07.2015 - 08.2024
Quality Control Inspector
Fed Ex Ground
10.2013 - 07.2015
Customer Service Associate
Lone Star Laundry
10.2010 - 06.2013
High School Diploma -
El Paso Academy Charter High School
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