Acacia Ferreira
Los Angeles,California
Summary
10+ Customer Service with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
Work History
Email Marketing Specialist
Self-employeed
Los Angeles, California
01.2021 - Current
- Performed A and B testing of subject lines, copywriting, visuals and call-to-action buttons.
- Created and optimized email content for increased click-through rates.
- Analyzed customer data to create segmentation strategies for targeted emails.
- Worked closely with design teams to develop creative concepts for emails that meet branding objectives.
Authorization Specialist
Western Drug Medical Supply
Glendale, CA
04.2018 - 02.2021
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Answered calls to answer customer questions.
- Analyzed denials received from third party payers to identify trends in denials and develop proactive measures for resolution.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Entered data into electronic medical record system accurately and efficiently.
Barista
Starbucks
Los Angeles, CA
02.2012 - 08.2017
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
High School Diploma -
Downtown Business Magnet High School
Los Angeles, CA07-2015
Skills
- Bilingual
- Retail marketing
- De-escalation techniques
- Organizational skills
- Multitasking Abilities
- Friendly, positive attitude
- Problem resolution
- Organization
- Active listening
Timeline
Email Marketing Specialist
Self-employeed
01.2021 - Current
Authorization Specialist
Western Drug Medical Supply
04.2018 - 02.2021
Barista
Starbucks
02.2012 - 08.2017
High School Diploma -
Downtown Business Magnet High School