Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Acacia Harper

Northglenn,CO

Summary

I have a diverse background in Child Development, Customer Service, and various other roles that have grown my skills in multitasking, problem-solving, and adapting to new environments. I love connecting with people from all walks of life and am passionate about being personable with people to show genuine care.

Overview

10
10
years of professional experience

Work History

Lead Floor Security Supervisor, Sales and Event Coordinator, Bartender & Sports Coordinator

Bounce Empire
06.2023 - Current
  • Responsible for the safety and organization of kids and adults.
  • Make sure all safety measures of over 30 inflatables are enforced and regulated at all times.
  • Help lead the floor team to ensure all breaks were managed and all employees felt valued and trained to the highest standard.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Identified creative solutions for logistical challenges encountered during the planning process to achieve successful outcomes.
  • Streamlined communication between clients, team members, and vendors for efficient event planning.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Managed complex events, ensuring seamless execution and positive customer experiences.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Nanny

Private Families
01.2015 - Current
  • Assisted with light housekeeping duties as well as running errands.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Bartender & Server

Buffalo Wild Wings
01.2022 - 11.2022
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or customer satisfaction.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender & Server

Union Bar & Grill
02.2021 - 11.2022
  • Helped improve the drink menu by analyzing customer preferences and feedback to make informed decisions about new additions or modifications.
  • Trained new hires on the importance of customer service and product knowledge, ensuring they were well-equipped to provide a high level of service.
  • Helped adapt to industry changes but staying up-to-date on trends and innovations, incorporating them into our offerings where appropriate.
  • Worked to accommodate high customer value by implementing loyalty programs, personalized recommendations, and consistently seeking feedback to ensure we were meeting and exceeding customer expectations.
  • Performed opening and closing duties according to established procedures, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Receptionist

Interstate Ford
08.2020 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Host & To-Go

Lazy Dog
02.2017 - 12.2017
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times, menu information, and hours.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Education

Diploma -

Erie High School
Erie, CO
01.2018

Skills

  • Coachable with strong work ethic
  • Patient and approachable
  • Meticulous attention to detail
  • Early Childhood Development
  • Complex Problem-Solving
  • Excellent Communication
  • Reliable and Responsible

Hobbies

  • Art is my passion and you'll often find me with a canvas, paint brushes, paints, and random items I find can create a masterpiece with.
  • I love spending time with my friends by exploring new areas, playing games, spending time in nature, and finding new ways to grow together while also making memories.
  • I don't splurge often but when I do I probably bought new Nike Shoes or took a trip to Hobby Lobby!
  • I have worked hard to be able to have my own home so I take pride in my DIY projects and unique style.
  • I love sports, learning new things, going to concerts, night walks, music, and having structure and organization while also being free spirited to go with the flow.

Timeline

Lead Floor Security Supervisor, Sales and Event Coordinator, Bartender & Sports Coordinator

Bounce Empire
06.2023 - Current

Bartender & Server

Buffalo Wild Wings
01.2022 - 11.2022

Bartender & Server

Union Bar & Grill
02.2021 - 11.2022

Receptionist

Interstate Ford
08.2020 - 01.2021

Host & To-Go

Lazy Dog
02.2017 - 12.2017

Nanny

Private Families
01.2015 - Current

Diploma -

Erie High School

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Acacia Harper