Summary
Overview
Work History
Education
Skills
Basketball
Piano
Timeline
Generic

Kevin Le

Summary

At Jeremiah's Italian Ice, I excelled in delivering exceptional customer service and maintaining high-quality standards, showcasing my strong work ethic and hospitality service expertise. I adeptly handled cash transactions and fostered positive relationships, significantly enhancing guest experiences and operational efficiency. My ability to multitask and engage with customers set a foundation for a welcoming and efficient service environment.

Overview

1
1
year of professional experience

Work History

Server, Lead, Cleaner, Event Coordinator, Cashier.

Jeremiah's Italian Ice
05.2023 - 04.2024
  • As a server at Jeremiah's Italian Ice, my role involved several key responsibilities to ensure a great customer experience. I greeted customers warmly, took their orders accurately, and provided recommendations for flavors and combinations. I prepared and served a variety of Italian ice, soft ice cream, and Gelati, maintaining high standards of presentation and quality. Additionally, I handled transactions at the cash register, ensuring quick and efficient service. I also maintained cleanliness in the serving area, restocked supplies, and assisted with event catering. My goal was to provide excellent customer service, ensuring every visitor left with a smile.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

High School Diploma -

Pearland High School
Pearland, TX
05.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Safe Food Handling
  • Menu Memorization
  • Food safety understanding
  • Order Accuracy
  • Supply Restocking
  • Quality Control

Basketball

I play basketball for Pearland High School, and I love it for many reasons. Basketball is more than just a game to me; it's a passion that embodies teamwork, discipline, and sportsmanship. I enjoy the camaraderie and the challenge of working together with my teammates towards a common goal. Playing for Pearland High School allows me to represent my school and community, showcasing my skills and dedication on the court. My love for basketball is evident in my commitment to the sport, where I thrive on the lessons of teamwork, discipline, and sportsmanship that basketball teaches.

Piano

Playing the piano is a significant part of my life, bringing me immense joy and fulfillment. It's not just a hobby; it's a form of expression that allows me to convey my emotions and connect with others. When I play, I feel more alive and focused, as if all my worries and distractions fade away, leaving only the music and me. The piano has a unique ability to evoke a wide range of emotions, from joy and excitement to sadness and introspection. It's a powerful tool for self-expression and a source of comfort during challenging times. Overall, playing the piano enriches my life in countless ways, making me feel more lively, focused, and in touch with my emotions.

Timeline

Server, Lead, Cleaner, Event Coordinator, Cashier.

Jeremiah's Italian Ice
05.2023 - 04.2024

High School Diploma -

Pearland High School
Kevin Le