Acacia Lincoln
Elizabeth City,NC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
Certification
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Car Wash Manager
Tidal Wave Auto Spa
Elizabeth City, NC
03.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Representative
Lowe's
Elizabeth City, NC
10.2019 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Student Researcher
N/a
Elizabeth City, NC
01.2021 - 05.2021
- Interpreted and analyzed research data to draw conclusions on outcomes.
- Prepared fact sheets, tables and graphs to summarize research results.
- Collected, organized and input data into SPSS version 17.
- Performed routine data analysis to correct and verify data entry.
- Generated data models, performed ANOVA analysis and helped produce reports outlining results.
Psychology Tutor
N/a
Elizabeth City, NC
01.2019 - 05.2021
- Developed student-specific tutoring plans in concert with teachers, parents, and administrators.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Met with students and discussed educational goals and expectations.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Supported students with helpful study habits and exam strategies.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
Viking Assisting New Students
Elizabeth City State University, UNC
Elizabeth City, NC
06.2019 - 08.2019
- Coordinated outreach events to bring in parents, family members and community at large to support students.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Maintained energy and enthusiasm in fast-paced environment.
Marketing Coordinator
SuCo
Elizabeth City, NC
06.2018 - 06.2019
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Oversaw numerous social media campaigns, including creating and deploying content, engaging with target audiences and boosting reach with strategic ad placements.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
Car Wash Attendant
Tidal Wave Auto Spa
Elizabeth City, NC
03.2018 - 03.2019
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
Education
High School Diploma -
Pasquotank County High School
Elizabeth City, NC 08.2014 - 06.2017
Bachelor of Science - Psychology
Elizabeth City State University
Elizabeth City, NC 08.2017 - 05.2021
Skills
Prioritizing and time management
undefinedCertification
CPR, AED, and First Aid
Timeline
Student Researcher
N/a
01.2021 - 05.2021
Car Wash Manager
Tidal Wave Auto Spa
03.2020 - Current
Customer Service Representative
Lowe's
10.2019 - Current
Viking Assisting New Students
Elizabeth City State University, UNC
06.2019 - 08.2019
Psychology Tutor
N/a
01.2019 - 05.2021
Marketing Coordinator
SuCo
06.2018 - 06.2019
Car Wash Attendant
Tidal Wave Auto Spa
03.2018 - 03.2019
Bachelor of Science - Psychology
Elizabeth City State University
08.2017 - 05.2021
High School Diploma -
Pasquotank County High School
08.2014 - 06.2017
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