Deshawn Beal
Grosse Pointe,MI
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Fast Splash Car Wash. Skilled in staff management and vehicle maintenance inspections, I excel in prioritizing tasks and fostering teamwork. Achieved significant improvements in service quality and sales through strategic upselling and efficient process implementation. Energetic and friendly Car Wash Attendant bringing Number-year record of exceptional customer service. Recognized for engaging customers, create positive experiences and increase repeat business and patron base. Knowledgeable in all facets of detailing services for vehicles' exterior and interior, chemical solutions' application and industry-best products. Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Overview
5
5
years of professional experience
Work History
Car Wash Manager
Fast Splash Car Wash
02.2024 - Current
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
Boxing Coach
Downtown Boxing Gym Youth Program
05.2021 - 08.2023
- Assisted in the organization of local boxing events, contributing to community engagement and promotion of the sport.
- Organized and coordinated boxing team practices and physical workouts.
- Promoted a safe training environment by enforcing strict adherence to safety protocols and proper use of equipment.
- Navigated challenging situations effectively, resolving conflicts among athletes or between coach and athlete as needed.
Sales Associate
Kroger
04.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Line Worker
Tom Maceri and Son
03.2020 - 09.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
Education
Bachelor - Mechanical Engineering
Central Michigan
Mount Pleasant, MIHigh School Diploma -
De La Salle Collegiate
Warren Mi05.2023
Skills
Vehicle maintenance inspections
- Technical knowledge
- Employee Scheduling
- Customer Retention Strategies
- Car wash chemicals expertise
- Customer Service
- Teamwork and contribution
- Interior and exterior cleaning
- Relationship Building
- Customer Service-Oriented
Certification
CPR certification
- CM - Certified Manager Certification
Timeline
Car Wash Manager
Fast Splash Car Wash
02.2024 - Current
Boxing Coach
Downtown Boxing Gym Youth Program
05.2021 - 08.2023
Sales Associate
Kroger
04.2021 - 06.2022
Line Worker
Tom Maceri and Son
03.2020 - 09.2021
Bachelor - Mechanical Engineering
Central Michigan
High School Diploma -
De La Salle Collegiate
CPR certification
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