Acacia Wells
Towson,MD
Summary
Seasoned Hostess Trainer known for high productivity and efficient task completion. Specialize in staff training, customer service excellence, and conflict resolution. Excel in communication, leadership, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess Trainer
Cheesecake Factory Inc
Towson, MD
06.2022 - 06.2023
- Monitored employee interactions with customers to ensure quality standards were met.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Maintained records of trainee progress, attendance, and completion certificates.
- Explained goals and expectations required of trainees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Restaurant Hostess
Cheesecake Factory Inc
Towson, MD
06.2022 - 06.2023
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Managed reservations, waitlists, and special requests for large parties.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided menus and answered questions about menu items and specials.
- Assisted with setting up banquet rooms for special events.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
Merchandise Associate
HomeGoods, TJX Companies
Towson, MD
11.2020 - 07.2021
- Assisted customers in locating desired items and provided advice on product features.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
Education
High School Diploma -
Carver Vocational Technical
Baltimore, MD06-2021
Skills
- Professionalism
- Guest relations
- Exceptional communication
- Strong leadership
- Customer service
- Hygiene practices
Certification
- Received my certification for Clinical Medical Assistant and CPR certification
Timeline
Hostess Trainer
Cheesecake Factory Inc
06.2022 - 06.2023
Restaurant Hostess
Cheesecake Factory Inc
06.2022 - 06.2023
Merchandise Associate
HomeGoods, TJX Companies
11.2020 - 07.2021
High School Diploma -
Carver Vocational Technical